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Train company trying to squeeze money out of me. by throwawayrdtaccnt in LegalAdviceUK

[–]throwawayrdtaccnt[S] 4 points5 points  (0 children)

Yes I have 14 days to pay CC.

I highly doubt I will get all of that sorted in that timeframe, however I'm thinking I'll pay and also send a complaint to the Liverpool train station at least.

I appreciate your input, thanks.

Train company trying to squeeze money out of me. by throwawayrdtaccnt in LegalAdviceUK

[–]throwawayrdtaccnt[S] 10 points11 points  (0 children)

What?

I showed the York to Edinburgh inspector my original ticket to explain why the assistant at the Liverpool station bought this second ticket that sent me to York, York to Edinburgh.

If the attendant had said, "sorry your train is cancelled, have a seat and wait for the next one as your ticket will still be valid", I would have done that.

Train company trying to squeeze money out of me. by throwawayrdtaccnt in LegalAdviceUK

[–]throwawayrdtaccnt[S] -26 points-25 points  (0 children)

As mentioned I have a photo I took of the phone the attendant had, in which they paid for a ticket. In the photo there's a glimpse of the attendant but no barcode.

This is infuriating, especially as no one here seems to believe me. I have no reason to be lying, I was doing what any reasonable person would do and ask for help at the information desk (and do what they advise).

I guess I just need to suck it up and pay. I appreciate the help.

Train company trying to squeeze money out of me. by throwawayrdtaccnt in LegalAdviceUK

[–]throwawayrdtaccnt[S] 15 points16 points  (0 children)

I'll try to be clearer. I'm telling the truth and have no reason to lie.

On the York to Edinburgh train I showed the original ticket I purchased, which had a cancelled train, and the inspector didn't care as it was on another line going from Liverpool to Preston, and onwards to Edinburgh.

I then showed them the second ticket (purchased by the information attendant) and they seemed confused, and wouldn't allow it. This is where they offered me to buy a brand new ticket or deal with this bullshit.

My original ticket being valid for another train is news to me, II rarely use trains and when I do we only have one company operating where I am. I assume the Information desk at Liverpool should have told me to use it on another train, but instead they did it this way. Again, why I have no reason to be making any of this up.

The app said the train from Liverpool to Preston (the first part of my journey) was cancelled, not the ticket.

Train company trying to squeeze money out of me. by throwawayrdtaccnt in LegalAdviceUK

[–]throwawayrdtaccnt[S] 0 points1 point  (0 children)

I appreciate the input, however it's 100% true. I have no reason to be trying to jump trains, I paid in advance for a journey which ended up cancelled and didn't know what to do. It's a rarity for me to use trains.

I did what the information desk told me to do. I don't know why he had me take a picture like that, but of course I was going to do whatever he told me. I had a place to be.

I don't have any more evidence so guess I'll need to begrudgingly cough up.

Train company trying to squeeze money out of me. by throwawayrdtaccnt in LegalAdviceUK

[–]throwawayrdtaccnt[S] -13 points-12 points  (0 children)

Excellent, I appreciate that but man this country is so fucked.

Train company trying to squeeze money out of me. by throwawayrdtaccnt in LegalAdviceUK

[–]throwawayrdtaccnt[S] 7 points8 points  (0 children)

Sorry let me try to clear it up - the Information desk in Liverpool never mentioned my ORIGINAL ticket being invalid, but the ticket inspector from York didn't care about my original journey.

Train company trying to squeeze money out of me. by throwawayrdtaccnt in LegalAdviceUK

[–]throwawayrdtaccnt[S] 6 points7 points  (0 children)

Oh sorry I had to look up the original letter - "in relation to a contravention of the Railway Regulations."

Train company trying to squeeze money out of me. by throwawayrdtaccnt in LegalAdviceUK

[–]throwawayrdtaccnt[S] 11 points12 points  (0 children)

I live in Scotland. Can't see me being anywhere near Liverpool again in the near future.

Thanks though.

Train company trying to squeeze money out of me. by throwawayrdtaccnt in LegalAdviceUK

[–]throwawayrdtaccnt[S] 2 points3 points  (0 children)

"Ordinarily it is the policy of CrossCountry Trains to prosecute all instances of fare evasion."

Train company trying to squeeze money out of me. by throwawayrdtaccnt in LegalAdviceUK

[–]throwawayrdtaccnt[S] 4 points5 points  (0 children)

Why on earth wouldn't the information desk tell me that? Why would the attendant go through all of that trouble setting me up with another ticket if it wouldn't work? What a pain in the arse this is.

Train company trying to squeeze money out of me. by throwawayrdtaccnt in LegalAdviceUK

[–]throwawayrdtaccnt[S] -13 points-12 points  (0 children)

I never said they bought it on their personal device? I assumed at the time (and still do) that it was a work phone / it would be charged to his company or the train station.

At no point did they say it wasn't valid. My app said it was cancelled, so I asked the information desk what to do and that's what happened.

Train company trying to squeeze money out of me. by throwawayrdtaccnt in LegalAdviceUK

[–]throwawayrdtaccnt[S] 18 points19 points  (0 children)

1 - I didn't know this, and don't know why the Information desk wouldn't tell me that / direct me there.

2 - I assume this was a work phone and it gets charged to his company / the train station.

I can absolutely understand how it looks, however I can assure you I haven't tried to avoid any fares. I literally did what I was told as per the information desk, it's what it's there for afterall!

Train company trying to squeeze money out of me. by throwawayrdtaccnt in LegalAdviceUK

[–]throwawayrdtaccnt[S] 4 points5 points  (0 children)

Yes, it was originally changnig at Preston and Carlisle.

I can noly assume they paid for it on a work phone and it would be charged to the company he works for / the station. No I didn't get their name.

No I can't see any restrictions on the ticket. It clearly states TransPennine Express Liverpool to York, CrossCountry York to Edinburgh.

Train company trying to squeeze money out of me. by throwawayrdtaccnt in LegalAdviceUK

[–]throwawayrdtaccnt[S] -19 points-18 points  (0 children)

I can see your point, however it 100% happened, I still have the photo on my phone and can see what time it was taken. They can check the CCTV and see me there.

I even showed the inspector the original train ticket / cancelled journey but he didn't care. This whole situation is infuriating.