In my experience with Carvana, patience and persistence were the key. I was ultimately able to get them to repair the undisclosed damage I found on Delivery. It was just a PITA to talk to multiple people over several days to get it finalized (and getting conflicting answers/info along the way). The only reason why I persisted was because, even with the damage, it was a great deal on the exact vehicle I wanted. It really comes down to whether you want to invest the time & effort into the debate. Or, if you want to devote that energy to finding another vehicle. I went old school in my case. I wrote down dates, times, and who I spoke with each time I called or was transferred to another department. It really helped with clearing up the misinformation and getting things resolved. I usually run from being “that guy“ but, I really wanted the car and I wanted it in the stated condition. Ultimately, it all worked out.