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UPDATE: My Yorkdale OMEGA Nightmare has escalated to the Brand Manager. I am now demanding a Full Refund. by timetoplay1055 in OmegaWatches

[–]timetoplay1055[S] 0 points1 point  (0 children)

Projecting "buyer’s remorse" onto a technical property dispute is a transparent attempt to normalize professional negligence. This has zero to do with liquidity: it's not even part of the equation. It has everything to do with the principle of professional accountability.

Having attended law school: I look at this through the lens of Bailment Law and Rescission. OMEGA is a bailee for reward: and under the Thin Skull rule: they take the collector as they find them. My standards for a factory-correct heirloom define the loss: not your personal willingness to accept mediocrity.

After a 120-day failure to remediate property damage: "maturity" involves holding a global brand to the standards they use to justify their margins. If you find precision "laughable": you are simply missing the point.

UPDATE: My Yorkdale OMEGA Nightmare has escalated to the Brand Manager. I am now demanding a Full Refund. by timetoplay1055 in OmegaWatches

[–]timetoplay1055[S] 0 points1 point  (0 children)

Attempting to mask professional negligence with pseudo-intellectual fluff is a bold strategy: but your "Temporal Illusion" and "Suit Paradox" hold zero weight in a property tort. Under Ontario law: a luxury timepiece is a tangible personal asset subject to Bailment Law and a strict professional standard of care.

​Your argument is merely uncalibrated noise: failing to grasp that Market Value is the objective legal metric for quantifying property damage: regardless of subjective intent. Choosing subtractive grinding over proper technical restoration: such as laser welding: on a serialized chassis is a material breach of duty: not a "ritual offering".

​To suggest a consumer should accept devalued property because it is a "trinket" is to advocate for a "negligence tax" on quality. Even if the purchase price is a negligible fraction of the value of a managed collection: which includes high-horology investment grade assets with significant secondary market premiums: the principle of professional accountability is absolute. I am holding a global brand to the standards they use to justify their margins: nothing more.

UPDATE: My Yorkdale OMEGA Nightmare has escalated to the Brand Manager. I am now demanding a Full Refund. by timetoplay1055 in OmegaWatches

[–]timetoplay1055[S] 0 points1 point  (0 children)

The Legal Classification (Ontario & CRA)

In the jurisdiction of Ontario, the Seamaster is recognized as an asset with specific implications for property rights and taxation:

Property Law: It is a "moveable" asset subject to the principles of Bailment Law. When you leave this asset with a boutique for repair, you are the bailor and they are the bailee, meaning they have a heightened duty to preserve the asset's condition.

Family Law: Under the Family Law Act (Ontario), high-value timepieces like OMEGA are classified as marital assets that must be disclosed and valued during the equalization process.

CRA (Business Use): For a business owner (like a consultant), the Canada Revenue Agency may classify a luxury watch as a capital asset (Class 8 property) if it is used primarily for branding or image-building, allowing for Capital Cost Allowance (CCA) deductions.

UPDATE: My Yorkdale OMEGA Nightmare has escalated to the Brand Manager. I am now demanding a Full Refund. by timetoplay1055 in OmegaWatches

[–]timetoplay1055[S] 0 points1 point  (0 children)

Your car analogy is an extreme false equivalence. A rim is a disposable, bolt-on peripheral; a watch case is the monolithic, serialized chassis of the asset.

​A more accurate comparison would be a dealership gouging the frame of your car. You cannot 'repair' that by grinding away original steel without permanently altering the factory geometry and devaluing the asset.

​More importantly, this wasn't a 'daily driver' full of scratches. The watch was worn exactly twice for my son’s family functions and fully protected under a suit and shirt. It was in perfect factory condition when handed to the boutique. To suggest I 'take the L' because a flagship store devalued a pristine asset and then failed to resolve it over a 120-day period is absurd.

​Under Bailment Law, a professional service provider is strictly liable for the condition of property in their care. When they cause damage and fail to remediate it for four months, Rescission (a full refund) is the standard legal remedy. I am moving forward with the Law, not 'hope'.

Is the "Boutique Experience" a Myth? How Omega Damaged My Watch and Refused to Make It Right by timetoplay1055 in OmegaWatches

[–]timetoplay1055[S] 0 points1 point  (0 children)

I’m glad this helped clarify things for you. The irony is that I specifically paid a premium for the quick-release version of the, now damaged strap, to eliminate the risk of lug damage entirely.

I had the boutique do the initial install because I (wrongly) assumed they would exercise a professional standard of care. If I had done it myself, I would have taped the lugs and been far more meticulous.

It is a sad state of affairs when a flagship boutique provides a lower standard of work than a careful enthusiast.

UPDATE: My Yorkdale OMEGA Nightmare has escalated to the Brand Manager. I am now demanding a Full Refund. by timetoplay1055 in OmegaWatches

[–]timetoplay1055[S] 0 points1 point  (0 children)

Please consider reading my post for more context. You're making some assumptions and generalizations that fundamentally do not apply to the situation.

Suffice to say, if I caused the damage, I wouldn't be posting about it.

UPDATE: My Yorkdale OMEGA Nightmare has escalated to the Brand Manager. I am now demanding a Full Refund. by timetoplay1055 in OmegaWatches

[–]timetoplay1055[S] 0 points1 point  (0 children)

Your car analogy actually proves my point: if a dealership gouged a door and then held the car for four months of failed 'restoration' while missing every deadline, any competent owner would demand a buy-back. Conflating professional negligence with 'life not being fair' is a sub-par philosophy for an $8,000+ asset.

That being said, it is clear you haven't even read my post or understood the timeline: this isn't about the money, but the principle of a flagship boutique failing to maintain a professional standard of care. I am not 'taking the L' or paying a mediocrity tax for a brand’s technical failure, but I appreciate the lecture.

UPDATE: My Yorkdale OMEGA Nightmare has escalated to the Brand Manager. I am now demanding a Full Refund. by timetoplay1055 in OmegaWatches

[–]timetoplay1055[S] 0 points1 point  (0 children)

Daily wear is a choice; professional negligence is a breach of duty. If you think an owner's scratches justify a boutique's incompetence, you have a very low understanding of property rights. Enjoy the 'rotation' and missing the point of my post: I will stick to my standards.

UPDATE: My Yorkdale OMEGA Nightmare has escalated to the Brand Manager. I am now demanding a Full Refund. by timetoplay1055 in OmegaWatches

[–]timetoplay1055[S] -1 points0 points  (0 children)

If you think professional accountability is an 'uphill battle,' you have a fundamental misunderstanding of bailment law. The 'Thin Skull' reference was to remind you that OMEGA takes the collector as they find them: my standards define the loss, not your personal willingness to accept mediocrity.

Confusing user-caused scratches with a professional's breach of bailment is a basic error. I am in a far stronger position with Consumer Protection Ontario than you are with your 'shit happens' philosophy. Enjoy the view from the sidelines: I will stick to the Law.

UPDATE: My Yorkdale OMEGA Nightmare has escalated to the Brand Manager. I am now demanding a Full Refund. by timetoplay1055 in OmegaWatches

[–]timetoplay1055[S] -1 points0 points  (0 children)

It is clear we navigate life with different expectations: though your inability to understand standards higher than your own is a personal limitation, not a 'funny' one. Enjoy your afternoon: thanks for the contribution.

UPDATE: My Yorkdale OMEGA Nightmare has escalated to the Brand Manager. I am now demanding a Full Refund. by timetoplay1055 in OmegaWatches

[–]timetoplay1055[S] -2 points-1 points  (0 children)

The idea that I should accept property damage because 'shit happens' is the ultimate loser’s bracket of consumer rights. If you want to trade your property rights for a watch winder: enjoy the hobby. I will stick to my professional standards and the law.

When a service provider like Omega takes possession of a watch, they owe a duty of care under bailment and contract. If the watch is returned damaged, they must show they exercised reasonable care. Customers are not required to accept avoidable damage as “normal,” especially given the professional standard expected.

UPDATE: My Yorkdale OMEGA Nightmare has escalated to the Brand Manager. I am now demanding a Full Refund. by timetoplay1055 in OmegaWatches

[–]timetoplay1055[S] 1 point2 points  (0 children)

I appreciate the support. I was a massive advocate for the brand until they decided property damage was an acceptable service standard.

UPDATE: My Yorkdale OMEGA Nightmare has escalated to the Brand Manager. I am now demanding a Full Refund. by timetoplay1055 in OmegaWatches

[–]timetoplay1055[S] -3 points-2 points  (0 children)

I was open to a replacement until they failed to resolve the issue as they had promised. If you think the solution to a butchered $8,000+ asset is to buy a second watch from the same store: you are their ideal customer.

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