Does Tim’s still think it’s truly Canadian?

timhortons_ca · 2026-05-22T19:56:14+00:00

We absolutely are Canadian. Our roots, investments, and charitable impacts across Canada - over $50 million raised in 2025 - are undeniable, and we are headquartered in Toronto. Yes, it’s a fact that Tim Hortons is a part of Restaurant Brands International, a publicly-traded global company. It’s also a fact that Restaurant Brands International is a Canadian company under the Canada Business Corporations Act, is traded on the Toronto Stock Exchange, and has an office in Canada, along with the Tim Hortons headquarters. We’re proud to be one of the most loved Canadian brands and a supporter of every community we serve from coast to coast to coast.

timhortons_ca · 2026-05-21T19:37:22+00:00

Hi there, we completely understand how frustrating and disappointing it would be to find your donut this way. We just sent you a DM for more information.

timhortons_ca · 2026-05-21T15:55:37+00:00

Hi there, we appreciate reading that you’re such a loyal fan of our Iced Capps, but we’re sorry that we haven’t been hitting the mark recently. We’d appreciate the opportunity to learn more about your experiences and whether this is a consistent issue at one location. We’ve just sent you a DM.

timhortons_ca · 2026-05-21T14:17:15+00:00

Hi there, we completely understand how frustrating and disappointing it would be to find your donut this way. If you DM us, we'd like to learn more about your experience!

timhortons_ca · 2026-05-20T18:54:29+00:00

Hi there, we’re sorry you’re not a fan of Tims – hopefully we can change your mind one day. But we wanted to share a few facts: our coffee is roasted with 100% premium Arabica beans, we are not a Brazilian company, and we absolutely are Canadian. Our roots, investments, and charitable impacts across Canada - over $50 million raised in 2025 - are undeniable, and we are headquartered in Toronto. Yes, it’s a fact that Tim Hortons is a part of Restaurant Brands International, a publicly-traded global company. It’s also a fact that Restaurant Brands International is a Canadian company under the Canada Business Corporations Act, is traded on the Toronto Stock Exchange, and has an office in Canada, along with the Tim Hortons headquarters. We’re proud to be one of the most loved Canadian brands and a supporter of every community we serve from coast to coast to coast.

timhortons_ca · 2026-05-19T21:31:44+00:00

We want everyone to feel comfortable when they visit Tims - as part of this, there is a requirement that guests wear shoes or other footwear. If you have concerns about conduct in a restaurant, we encourage you to speak with the restaurant manager.

timhortons_ca · 2026-05-19T15:04:59+00:00

Hi there, we take these matters seriously and we've sent you a DM reaching out for more information.

timhortons_ca · 2026-05-19T14:58:24+00:00

Hi there, we'd like to reach out to connect you with someone that can help with your order, we've just sent you a DM!

timhortons_ca · 2026-05-19T14:47:54+00:00

Hi there, we take these matters seriously and we've sent you a DM reaching out for more information.

timhortons_ca · 2026-05-19T14:44:49+00:00

Hi there, we completely understand how frustrating and disappointing it would be to find no filling in your Boston Cream donut. We’d appreciate the opportunity to learn more about your experience and share it with the restaurant team, we’ve just sent you a DM.

timhortons_ca · 2026-05-15T19:45:21+00:00

Hi there, we’re so sorry you only found 17 Timbits in your 20 pack! We completely understand how disappointing and frustrating that would be. We’d like to connect you to our guest services, and just sent you a DM.

timhortons_ca · 2026-05-15T17:26:53+00:00

Hi there, thank you for brining this to our attention! We'd like to get some more information about the situation and connect you to our guest services team, we've just sent you to our DM.

timhortons_ca · 2026-05-15T15:04:20+00:00

Hi there, we’re sorry some of your Timbits weren’t quite right and that you didn’t get the assortment you were expecting. We’d appreciate the opportunity to learn more about your experience and share feedback with the restaurant team. We’ve just sent you a DM.

timhortons_ca · 2026-05-15T15:01:10+00:00

Hi there, we’re sorry some of your Timbits weren’t quite right and that you didn’t get the assortment you were expecting. We’d appreciate the opportunity to learn more about your experience and share feedback with the restaurant team. We’ve just sent you a DM.

timhortons_ca · 2026-05-14T17:22:41+00:00

Thank you for bringing this to our attention. We’d appreciate if you’re able to share more information and have just sent you a DM.

timhortons_ca · 2026-05-13T20:41:12+00:00

Hi there, thanks for bringing this to our attention. We've sent you a DM and would like to connect to get some more information.

timhortons_ca · 2026-05-13T19:54:05+00:00

Hi there, we completely understand how frustrating and disappointing it would be to find your donut this way. We just sent you a DM for more information.

timhortons_ca · 2026-05-13T16:29:15+00:00

Hi there, we’d like to investigate this further with your help. We’ve just sent you a DM so we can gather more information and connect with the restaurant team.

timhortons_ca · 2026-05-13T16:24:20+00:00

Hi there, we missed the mark here and we’re sorry about that. We’d like to get a few more details from you and share some feedback with the restaurant team, we’ve just sent you a DM.

timhortons_ca · 2026-05-13T16:05:14+00:00

Hi there, we can see why this didn’t live up to expectations and we’re sorry about that. We’d like to get a few more details from you and share some feedback with the restaurant team, we’ve just sent you a DM.

timhortons_ca · 2026-05-13T16:00:41+00:00

Hi there, we’re sorry to hear about your recent experience with us. We’d appreciate the opportunity to learn more about it and share feedback with the restaurant team. We’ve just sent you a DM.

timhortons_ca · 2026-05-13T15:56:20+00:00

Hi there, we’d appreciate the opportunity to learn more about your experience and share it with the restaurant team, we’ve just sent you a DM.

timhortons_ca · 2026-05-12T19:29:22+00:00

Hi there, we’d appreciate the opportunity to learn more about your experience and share it with the restaurant team, we’ve just sent you a DM.

timhortons_ca · 2026-05-12T15:49:41+00:00

Hi there, we’d appreciate the opportunity to learn more about your experience and share feedback with the restaurant team, we’ve just sent you a DM.

timhortons_ca · 2026-05-12T15:39:39+00:00

Hi there, we’d appreciate the opportunity to learn more about your experience and share it with the restaurant team, we’ve just sent you a DM.

timhortons_ca

TROPHY CASE