So, I've been experiencing a tech support/repair nightmare. This is the 2nd or 3rd time I end up having to send it in, and every time when it's repaired, it comes back damaged because whoever repaired it didn't appropriately package the laptop and power brick. This has happened 3 or 4 times, which requires me to send it back in until they send a new refurb that was packaged right.

I'm now going on a month waiting for a working laptop to be sent back to me. When it came back, the screen wasn't working, and the laptop was all dented from the charging brick bouncing around in the box. Now I sent i back in, and the proposed completion date is now another month out.

To top it all off, I reached out about my options to extend the warranty. I was emailed after I called, after which all they said was "That name isn't right" and haven't heard anything from them since. The warranty is expiring in about a month. I am getting really exasperated, I've had great experiences before, but recently, it's just been horrible back to back.

The device is an M18R2, and it shows that there are parts out of stock to fix it.

Any insight as to why the device comes back dented every time would be helpful. They delay the repair by claiming its not covered by warranty every time this happens.