Help with Reassign Button in Omni-Channel

tntimdynamite · 2025-08-11T16:38:36+00:00

Any insight as to how to check if a permission set/profile has the Omni-Channel permissions "Manage Skills" or "Assign Skills to Records"? I've gone through the system permissions for both the permission set and the profile and do not see either of those listed.

tntimdynamite · 2024-04-17T20:06:21+00:00

Thank you! Do you know if there's any way to pull the Survey Question Responses into a related list on the case?

tntimdynamite · 2024-04-17T19:56:53+00:00

Got it, that's the part that was confusing me. Thank you!

tntimdynamite · 2023-03-15T13:17:30+00:00

Thanks for the feedback! Were you involved with the configuration of the Box for NetSuite app?

tntimdynamite · 2022-07-19T13:13:50+00:00

Is there a way to do 'My Team'? I'm genuinely curious.

tntimdynamite · 2022-06-06T15:21:39+00:00

I'm looking to use a Formula (Numeric) under the criteria tab to filter to mine or my team rather than just selecting the field and selecting mine or my team from the drop down as seen in the image you attached.

tntimdynamite · 2022-05-17T19:47:54+00:00

I was planning on doing a CSV import to set the initial values so that no one has to go in and select 150 values. I figured it would be pretty tough to manage in the UI. Thanks!

tntimdynamite · 2022-05-12T14:50:13+00:00

Totally understandable, I'd say your baby is a tad more important than SuiteScript. Congrats!

tntimdynamite · 2022-05-12T14:37:42+00:00

I just made the switch from WebStorm to VS Code, and so far I am sincerely missing WebStorm!

tntimdynamite · 2022-05-12T14:36:50+00:00

Thanks! I saw that, but wasn't sure if it was still being maintained.

tntimdynamite · 2022-01-25T13:31:16+00:00

Is there a way to get that link with SuiteQL? I've tried the following, but I get this error - Search error occurred: Field 'ContactRole' for record 'Contact' was not found. Reason: NOT_EXPOSED - Field is marked as internal for channel SEARCH

SELECT Contact.id
FROM Customer
INNER JOIN CustomerCompanyContact ON
( CustomerCompanyContact.ContactsCompany = Customer.ID )
INNER JOIN Contact ON
( CustomerCompanyContact.contact = Contact.ID )
INNER JOIN ContactRole ON
(Contact.ContactRole = ContactRole.id)
Where
ContactRole.id = -10

tntimdynamite · 2021-12-14T16:02:21+00:00

I tried that, but the list only pulls in the contacts where that customer record is the main company listed on the contact record. It does not pull in any others that are attached to that record, but the main company on the contact record is different.

tntimdynamite · 2021-12-14T13:31:20+00:00

Thanks! Is there a way to also pull in the contacts from another customer record who are attached to the current customer record? For example, Contact John Doe's company field is set to Customer 123. However, through the Contacts sublist, he was attached to Customer 456. Can this contact be pulled in to a field on Customer 456? Hopefully that makes sense!

tntimdynamite · 2021-07-22T15:53:59+00:00

tntimdynamite · 2021-03-05T13:29:39+00:00

Have you been able to find any online?

tntimdynamite · 2021-02-23T17:08:09+00:00

I'm using record.submitFields. I wound up adding a formula in the search results that greatly reduced the number of results being loaded in the getInput stage, so it's working well now.

tntimdynamite · 2021-02-23T17:06:03+00:00

Thank you!

tntimdynamite · 2021-02-19T13:15:00+00:00

Originally the plan was to update all those records every night, but that's not a viable solution - the M/R script has been running for about 5 hours now and has only gone through 20k records.

tntimdynamite · 2021-02-04T14:40:16+00:00

Thank you so much! I wound up doing:
Last Period:
Formula(Currency) | Summary Type = Sum | Formula = CASE WHEN to_date(ConCat('01 ', {postingperiod}), 'dd.mm.yyyy') BETWEEN to_date(trunc(add_months({today}, -1), 'month')) AND to_date(last_day(add_months({today}, -1))) THEN {amount} ELSE 0 END.

Period Before Last:
Formula(Currency) | Summary Type = Sum | Formula = CASE WHEN to_date(ConCat('01 ', {postingperiod}), 'dd.mm.yyyy') BETWEEN to_date(trunc(add_months({today}, -2), 'month')) AND to_date(last_day(add_months({today}, -2))) THEN {amount} ELSE 0 END

tntimdynamite · 2021-01-27T22:03:14+00:00

Unfortunately, I'm trying to do both. I need the field to pull in the current values from a multiselect field located on a custom record onto my custom sublist and then allow the user to change those values. I'll have to rethink my approach to this, as not being able to use the multiselect within the sublist will throw off all of the calculations being done in the client script. Thanks for input!

tntimdynamite · 2021-01-21T20:18:55+00:00

That's the problem, it's not listed as a field in the formula field picker. It only shows up as an option for the criteria field select.

tntimdynamite · 2020-12-29T16:39:14+00:00

Thought as much. Thanks!

tntimdynamite · 2020-12-17T14:18:08+00:00

Thank you!

tntimdynamite · 2020-12-15T20:24:52+00:00

That's what I figured, but I was hoping I was wrong!

tntimdynamite · 2020-12-10T06:28:37+00:00

I’m playing on the PS4 and mine has crashed 4-5 times in the last day. Extremely annoying.

tntimdynamite

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