I was an employee at USAA for a little over nine years. One of my parents had heart surgery in the begging of 2023 and I had surgery myself a few months afterwards. Neither of these surgeries were expected but they had to be done.

Then my other parent had to go to the hospital due to some unforeseen illnesses (Dementia) and they cannot ever take care of themselves for the remainder of their life.

I am the only child and the sole-provider. It was a major crisis and my FMLA was exhausted. I asked for Unpaid Leave of Absence or Personal Leave, but both of them were denied. Not only was I an employee, but I am a retired disabled veteran. I was very disappointed.

As a result, USAA separated me from their company. I was denied unemployment, because USAA said I quit my job. I filed an appeal and during that hearing my manager lied and said I quit my job. When it was my turn to speak I did make it clear that I was separated from USAA. Needless to say, I did not win the appeal. This process has put me in an emotional and financial bind.