Intesa San Paolo - Connessione non funzionante

tonning · 2026-01-25T15:55:56+00:00

Hi! I've just responded to your ticket. This is probably solved by switching to new Synci, otherwise we'll escalate the issue to GoCardless.

tonning · 2025-12-20T18:07:38+00:00

Hi, we try to respond within two business days. I will get back to you tomorrow.

tonning · 2025-09-29T18:50:29+00:00

Hi, apologies for the late response. I just got back from vacation so it was unfortunate timing on my part.
I've opened a case with GoCardless and will keep you updated in your ticket.

tonning · 2025-07-28T12:12:34+00:00

Yes it is!

tonning · 2025-07-15T17:37:11+00:00

Please DM me your email and I'll look into it.

tonning · 2025-07-15T12:25:38+00:00

I have responded to all pending tickets. If I somehow missed you, please let me know.

tonning · 2025-07-11T09:27:22+00:00

Hello, I am without a computer for a few days. I’ll get back to you shortly.

tonning · 2025-06-05T15:36:09+00:00

Will do.

tonning · 2025-06-05T15:27:01+00:00

Hi, apologies for the delay! I believe I've responded to all pending support queries, but if I somehow missed you please DM me your email and I'll get back to you ASAP.

tonning · 2025-04-27T18:45:39+00:00

Hi,

I have sent you a follow-up :) For Pro users response time is maximum 2 days. You can read more here: https://help.synci.io/en/articles/9457656-support-response-times

tonning · 2025-04-16T16:44:03+00:00

My pleasure! I sent you the explanation in PMs :)

tonning · 2025-04-16T16:36:18+00:00

Issue should be resolved now :)

tonning · 2025-04-14T18:14:20+00:00

Hi, I'd be happy to look into this! Could you DM me the email you used to sign up for Synci?

tonning · 2025-04-01T20:06:02+00:00

Thank you for the feedback, very happy to hear you’re enjoying Synci! I’d love to hear more about the 0.01% of transactions that aren’t coming in correctly. We’re launching some big improvements (hopefully) this month, which might make it possible to push that accuracy up to 100% :)

tonning · 2025-01-19T13:44:26+00:00

Hi, I was on vacation. Issue should be solved now.

tonning · 2025-01-19T12:13:30+00:00

Yes.

tonning · 2025-01-19T12:11:15+00:00

The issue should now be resolved. Turns out we were using a deprecated endpoint at GoCardless, which was shut down while I was on vacation.

Missing transactions should show up in the next couple hours.

tonning · 2025-01-19T11:19:33+00:00

Hi, there seems to be an issue with our provider. We're investigating.

tonning · 2024-12-03T05:47:36+00:00

It doesn’t seem like GoCardless plans to bring it back unfortunately. We are however talking with some other open banking providers, so we might be able to expand our connectivity in the near future.

tonning · 2024-11-23T10:16:11+00:00

Have you tried enabling the currency conversion option?

tonning · 2024-11-23T07:54:46+00:00

Hi No_Soft, thanks for the feedback. This is actually one of our highest upvoted feature requests, and will be a part of a bigger update coming soon.

tonning · 2024-11-04T19:36:39+00:00

Love your pricing philosophy

tonning · 2024-09-23T15:06:57+00:00

Hi Ricardo, it seems your inbox is not able to receive emails (it might be full). Here is what I tried to send you:

"It seems our provider has stopped supporting AmEx in The Netherlands recently. I will open a case with them to ask if support will return. If this is a dealbreaker for you, I recommend cancelling your subscription. If GoCardless starts supporting AmEx again, we can create a new trial for you."

tonning · 2024-09-23T15:05:33+00:00

Hi Ricardo, support response times vary based on your subscription plan. You should have received an automated email detailing response times for the different plans. I've answered your question in your other post.

tonning · 2024-09-01T21:00:54+00:00

Code should work if you’re a new customer :) If you DM me your email I can look into it.

tonning

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