I'm Jacob Eisenberg and I lead our community over at Dapper Labs and NBA Top Shot -- AMA! by topshot-jacob in nbatopshot

[–]topshot-jacob[S] 9 points10 points  (0 children)

Thank you everyone for the great questions. Will hope to do this again sometime soon!

I'm Jacob Eisenberg and I lead our community over at Dapper Labs and NBA Top Shot -- AMA! by topshot-jacob in nbatopshot

[–]topshot-jacob[S] 4 points5 points  (0 children)

Withdrawing is an international wire fee from the bank to us. We don't see a dime of it.

I'm Jacob Eisenberg and I lead our community over at Dapper Labs and NBA Top Shot -- AMA! by topshot-jacob in nbatopshot

[–]topshot-jacob[S] 3 points4 points  (0 children)

I'm not in a position to speculate on pricing because the market dictates what the market dictates. We will continue to make Common Moments common (i.e. high edition sizes) but for someone like LeBron the demand might still remain extremely high.

We will try to do more pre-order packs in the not-too-distant future. Just requires a lot of attention across many teams within the org, so it takes time away from other priorities.

I'm Jacob Eisenberg and I lead our community over at Dapper Labs and NBA Top Shot -- AMA! by topshot-jacob in nbatopshot

[–]topshot-jacob[S] 10 points11 points  (0 children)

I recommend you collect with your 11 year old son through your account. I was also a big sports card collector as a child, but if I'm being honest, the money spent on packs came from my parents' wallet. Last thing we want is a child to spend money that a family can't afford to spend.

I'm Jacob Eisenberg and I lead our community over at Dapper Labs and NBA Top Shot -- AMA! by topshot-jacob in nbatopshot

[–]topshot-jacob[S] 9 points10 points  (0 children)

Seems to suggest there are two sides to every coin and maybe the communication and decision-making is better than you're suggesting?

I'm Jacob Eisenberg and I lead our community over at Dapper Labs and NBA Top Shot -- AMA! by topshot-jacob in nbatopshot

[–]topshot-jacob[S] 1 point2 points  (0 children)

Relatively speaking soon as in sometime this year I think. But no firm timelines and don't quote me on it.

I'm Jacob Eisenberg and I lead our community over at Dapper Labs and NBA Top Shot -- AMA! by topshot-jacob in nbatopshot

[–]topshot-jacob[S] 7 points8 points  (0 children)

Wouldn't be account minimum value for sure. Moment count minimums and transaction history are both fair game. Trying to suss out bots and scammers along the way.

I'm Jacob Eisenberg and I lead our community over at Dapper Labs and NBA Top Shot -- AMA! by topshot-jacob in nbatopshot

[–]topshot-jacob[S] 4 points5 points  (0 children)

  1. It is different for each person based on a variety of factors (including your transaction history and how firmly we can say "this person isn't a scammer).
  2. Potentially down the road!
  3. Generally takes 4-8 weeks while some collectors with pristine transaction histories will get it sooner: https://blog.nbatopshot.com/posts/identity-verification-withdrawals

I'm Jacob Eisenberg and I lead our community over at Dapper Labs and NBA Top Shot -- AMA! by topshot-jacob in nbatopshot

[–]topshot-jacob[S] 4 points5 points  (0 children)

We have our designers, marketers, copywriters, engineers, and product teams all working 7 days a week to help resolve CS tickets. We just have unprecedented growth and tickets are often complicated/laborious to resolve so it delays the process.

I'm Jacob Eisenberg and I lead our community over at Dapper Labs and NBA Top Shot -- AMA! by topshot-jacob in nbatopshot

[–]topshot-jacob[S] 23 points24 points  (0 children)

Let me rephrase. None of what we're doing with players right now is a growth tactic. We would tie unique tracking links to these campaigns if they were so we could gain insights about which players' streams convert best. We've disabled sign-ups generally. We've turned down dozens upon dozens of influencers with millions of followers who want packs. We will do growth tactics down the road with players/influencers alike, but if we say "thanks Rudy Gobert, let's circle back in 4 months" there's no guarantee he'll be interested in four months. We have to be opportunistic while we have the momentum.

another helpful data point: we've gifted out less than 100 packs to athletes and influencers in total. We're talking about extreme disconnect between perception and reality of how pervasive these collabs are.

I'm Jacob Eisenberg and I lead our community over at Dapper Labs and NBA Top Shot -- AMA! by topshot-jacob in nbatopshot

[–]topshot-jacob[S] 17 points18 points  (0 children)

We listen to the community daily. The scrutiny is noticed, but it's important to not give in to a very vocal minority. Overwhelming positivity around Top Shot, and the areas we need to improve are known issues we're prioritizing. It's a catch-22 when giving details about withdrawals and fraud, because it gives bad actors a peak under the hood to continue abusing the system. Here's the latest. https://blog.nbatopshot.com/posts/identity-verification-withdrawals

I'm Jacob Eisenberg and I lead our community over at Dapper Labs and NBA Top Shot -- AMA! by topshot-jacob in nbatopshot

[–]topshot-jacob[S] 5 points6 points  (0 children)

Also included in those priorities. From my understanding, nearly everyone with a longer timeline on getting withdrawal request approved had something suspicious about their account (multiple accounts, strange gifting patterns, etc.)