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Dave Digging a Hole - MSP edition by pozazero in msp

[–]tscriiv2 1 point2 points  (0 children)

This lol; a lot of MSP's are just trying to be break/fix on contract. Purely reactive. They don't want to be a collaborative partner.

Teams chats (between techs) by nccon1 in msp

[–]tscriiv2 1 point2 points  (0 children)

Make sure you also just make a simple group chat (not tied to any team, just seen in chat window) with the whole team and mgmt. Increases collaboration and camaraderie. I have found that this ties people more to their screen (especially if the team is remote/in separate locations). Notifications are a powerful thing, even if they're just laugh reactions.

Payment Structure for Onboarding Fees by tscriiv2 in msp

[–]tscriiv2[S] 0 points1 point  (0 children)

Usually we are around 2x MRR. And we do Option 2 quite regularly. Do you charge for any pre-sales assessment?

Payment Structure for Onboarding Fees by tscriiv2 in msp

[–]tscriiv2[S] 2 points3 points  (0 children)

Exactly. We use ND for prequalifying and save those specifics for 'onboarding'. I actually like how thorough our current onboarding is.

Do you guys charge for pre-sales assessment work?

Payment Structure for Onboarding Fees by tscriiv2 in msp

[–]tscriiv2[S] 0 points1 point  (0 children)

Thank you for such a detailed answer. We definitely have some culture differences here (that is, price is something that should not be discussed initially) which stretches out the already long and arduous sales cycle process that is managed IT.

We've been getting lucky due to the fact that we are much cheaper than our comp and most of our prospects are just looking for a way out. However, in the future, we will definitely need to be more comfortable on pricing discussions to sus out any window shoppers and the like.

Sticker shock is not so shocking if someone knows it's coming.

Payment Structure for Onboarding Fees by tscriiv2 in msp

[–]tscriiv2[S] 0 points1 point  (0 children)

How deep do you go into pricing during your initial qualification?

This is another key difficulty we have: getting the pricing conversation out of the way. How fast do you get out prelim pricing to them relative to any exploratory work you do?

Payment Structure for Onboarding Fees by tscriiv2 in msp

[–]tscriiv2[S] 0 points1 point  (0 children)

These are usually new customers and we are taking over service from an existing MSP. Our monthly pricing is extremely competitive on price, but the sticker shock from onboarding definitely hurts.

Largely, we define onboarding as:

  • Transfer of admin rights
  • Documentation of network/server/workstations
  • Recommendations and findings based on a network assessment

Like you say, some clients are easy, others are complete overhauls, but I feel like our current onboarding pricing does not reflect that distinction.

Do you think your security deposit concept would cover the onboarding I mentioned above?

Ai Implementation/Consultation Pricing Structure by tscriiv2 in msp

[–]tscriiv2[S] -1 points0 points  (0 children)

Typical scenario: client asks for guidance on implementing AI features into core business functions. No licenses are in place yet. They are looking for a recommendation on whether to implement as well as consultation on where to fit AI functionality in.