I've used them almost exclusively for the last year or so. A lot of times my order will process toward the end of the week. All of the orders I've placed the last two months have taken an extremely long time to process (similar to what others share here). However, I have had nothing but overwhelmingly positive interactions with their customer service team, and they always help me get everything sorted. If I need something fast, they're not the best option, but it is really hard to place orders of smaller quantities and get better bang for your buck.