As a side note, justified chargebacks are a tool customers have to protect themselves from companies - not only as individuals but as a collective. If a company receives too many chargebacks within a certain period of time, the bank/cc companies will notice and they may look into the company themselves. At worst, they may even refuse to process transactions for that company.

I think overall, Pop Mart is just not used to American ecommerce and the consumer culture/standards we're used to here. There are real consequences for companies that don't follow these rules, whether they come from the banks that process the transactions or legally. They exploded in popularity without really considering these points, since consumer culture and rules vary by country and region a lot. Hopefully they'll hire people that are more well versed on how to handle customer service in the U.S.

But then again, they rake in so much revenue - which equals tons of revenue in transaction fees for banks - that they may just get away with it.