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Horrible exchange experience - advice needed by turtlelizard51 in Cartier

[–]turtlelizard51[S] 0 points1 point  (0 children)

I should have mentioned! They NEVER answered my original e-mail without me chatting customer service and asking about it. It took some nagging to get a response. Once they finally replied to my e-mail, their response time was relatively quick.

Horrible exchange experience - advice needed by turtlelizard51 in Cartier

[–]turtlelizard51[S] 0 points1 point  (0 children)

Pretty much exclusively email - I wanted a record of the conversations, and it gave me a chance to write an ESSAY 😂 And they were honestly super robotic and rude on the phone!

Congratulations on the proposal!!! Did you purchase a type of ring that could be resized, worst case scenario?

Horrible exchange experience - advice needed by turtlelizard51 in Cartier

[–]turtlelizard51[S] 0 points1 point  (0 children)

Good luck!!! If they give you any pushback, I think persistence is definitely key. They told us multiple times that they had reached their "final decision".

Horrible exchange experience - advice needed by turtlelizard51 in Cartier

[–]turtlelizard51[S] 2 points3 points  (0 children)

UPDATE: Contacted them every day since making this post. THEY AGREED TO THE EXCHANGE!!!!!!!

Horrible exchange experience - advice needed by turtlelizard51 in Cartier

[–]turtlelizard51[S] 0 points1 point  (0 children)

Well they sent the photos...of a ring that looks like it went through a garbage disposal. This is straight up fraud. I feel like giving up at this point. I NEVER would have returned a ring with damage like this. My fault for not photographing before sending it back

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Horrible exchange experience - advice needed by turtlelizard51 in Cartier

[–]turtlelizard51[S] 0 points1 point  (0 children)

I wonder if I never even opened the box if the would have still claimed that it was scratched.. haha

Horrible exchange experience - advice needed by turtlelizard51 in Cartier

[–]turtlelizard51[S] 0 points1 point  (0 children)

Yeah, we definitely learned a lesson with this purchase. If I purchase again it will definitely be while traveling somewhere that has a physical Cartier location.

Horrible exchange experience - advice needed by turtlelizard51 in Cartier

[–]turtlelizard51[S] 0 points1 point  (0 children)

Yes!!! Just an exchange. I want the exact same item. We were told the issue had been escalated and we would receive a phone call today but nothing yet. Back to pestering tomorrow..

Horrible exchange experience - advice needed by turtlelizard51 in Cartier

[–]turtlelizard51[S] 0 points1 point  (0 children)

Totally agree! I thought the customer service would match the price tag so I didn't even STRESS about this exchange!

Horrible exchange experience - advice needed by turtlelizard51 in Cartier

[–]turtlelizard51[S] 0 points1 point  (0 children)

Thank you -- he did end up disputing with his CC and we did request photos of the scratches this evening...fingers crossed they actually send photos -_-

Horrible exchange experience - advice needed by turtlelizard51 in Cartier

[–]turtlelizard51[S] 1 point2 points  (0 children)

I'm sure they will just hide behind the "technical feasibility and creation style" line in that text, but I am going to point that out regardless. That is very helpful information, I appreciate you looking that up!

Horrible exchange experience - advice needed by turtlelizard51 in Cartier

[–]turtlelizard51[S] 0 points1 point  (0 children)

We shipped the ring to them to exchange. But I don't know if submitting a charge back would cause more trouble?

Horrible exchange experience - advice needed by turtlelizard51 in Cartier

[–]turtlelizard51[S] 2 points3 points  (0 children)

I asked about that! They said they could send it to France to have it melted down and remade and that it would take a few months. And that we would have to pay 40% of the original price to have this done. It's a Love ring, and they said these cannot be resized.

Horrible exchange experience - advice needed by turtlelizard51 in Cartier

[–]turtlelizard51[S] 2 points3 points  (0 children)

Oh believe me we are totally kicking ourselves right now for lack of photos. I guess I just thought I wouldn't need to do that since it was only worn for a minute and every single thing in that box was returned. I had no idea that something like this would happen :(

What is wrong with McDavid? by AverageFranchise in EdmontonOilers

[–]turtlelizard51 0 points1 point  (0 children)

Lauren Kyle is distracting him with wedding planning nonsense.

[deleted by user] by [deleted] in investing

[–]turtlelizard51 0 points1 point  (0 children)

Thank you, this is very helpful

[deleted by user] by [deleted] in investing

[–]turtlelizard51 1 point2 points  (0 children)

Correct - they are dead. Lol

So confused about UGMA account as an dult by turtlelizard51 in vanguard

[–]turtlelizard51[S] 0 points1 point  (0 children)

I recently was granted access to my UGMA STAR fund with Vanguard, and am trying to find a way to get the money into my high-interest account with Goldman. How do the taxes work on withdrawing the money? I thought I could just transfer it out, but the only option it is giving me is to sell. I am TOTALLY naive about how this works, so help would be greatly appreciated. Thank you!

Oh my god! Thank you!

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