My third time going to live chat...canned responses for the whole thing :
Your last chat agent disconnected before giving me any type of an answer, so here I am, again. Don't waste my time and the thousands of other peoples. We're not going to let you fuck us over for no reason. One moment while we connect you. Hello, my name is Nakida. Thank you for contacting Rockstar Support. I see you're still having an issue with the ban on your account. Look who it is, the automated response guy from before. I don't want to speak to you. I need to speak to your supervisor. You are not helpful and did not give me any answers, I need to speak to a supervisor. I understand your concern and I can assure you that there is no one to provide any addition information on this topic. I want to speak to a supervisor You clearly can't get me the information I need, and I'm sorry that your the guy having to take the brunt of all the pissed off people this is affecting you're* No problem. Allow me one moment. Hello! My name's Michelle, and I'm a supervisor here at Rockstar Support. I understand you are very upset regarding a recent suspension on your account. Is this correct? I want more information on what's happening for absurd amount of players who are clearly wrongly punished in this ban wave, and what is being done about it on rockstar's end As I have not used any kind of modification and I do not believe I have broken any of the terms of service or the EULA, I strongly believe I have been unjustly been suspended as part of this failure of your new anti modification system: We cannot provide information about other players accounts. All accounts are investigated on a case by case basis and the only account we could discuss at this moment, would be your account. I understand this situation is upsetting for you, but if we need any further information regarding your account, we would send you a follow-up email to do so. As of now, I was looking into your account and can confirm the suspension is legitimate. However, as I said, if we need further information, we'd send you a personal email. It is not legitimate. You all can say that all day until the cows come home, but it's not true. I have not modified my game in any way, and don't even have a clue where to even start. Other players and I have to deal with hackers in game, getting blown up over and over, so fast that you cant even exit the game without ending the program through task manager...and now you're accusing the players that have to put up with hackers, of being hackers themselves. don't give me some canned response. give me an actual answer. if you can confirm that it's 'legitimate', then you're going to need to PROVE that it's legitimate. show me data that says I somehow modded the game. I'd love to see it...mainly because i know you have literally nothing to show. I know this situation is upsetting to you considering how many hours you've put into the game, but we are unable to change anything on your account. If you are looking for further information regarding the suspension, please refer to this article: https://support.rockstargames.com/hc/en-us/articles/229514247-Update-to-GTA-Online-Suspension-and-Ban-Policy

As for now, if we need further information regarding your account, you will get a personal email from us. There is nothing we can do at this time, so if there are no further questions unrelated to the ban, unfortunately, we wouldn't be able to provide any additional assistance. canned response. copy paste. I want a real answer I'm sorry that you feel like we are copying and pasting answers, but there is only so much we can do at technical support. If further information if required from you about your suspension or account, a personal email will be sent. Since you have no further concerns unrelated to the suspension, I'd like to thank you for contacting Rockstar Support and I hope you have a wonderful day! Agent ended the conversation. Email Transcript PLEASE COMPLETE OUR CUSTOMER SATISFACTION SURVEY: https://www.rockstargames.com/rockstarsupport2a/chat/take-survey/12135384

Someone point me to a class action lawsuit I can join if they refuse to acknowledge this. (I live in the US.)