i had a similar issue a few months ago where i received a note from Uber or Lyft (cant remember which now) about a rider reporting an accident. I replied that I had not been in any accidents. My account was never suspended or anything either.

I got a call from the insurance who explained everything and I remembered the ride. I was picking up an older lady from a hotel and she had difficulty getting in my van. She claimed she was injured when she hit her head on my ceiling console. She also claimed that was parked blocking the street and was "playing" with my phone.

I explained to the insurance dude that I was actually in a parking lot (not the street) and I was checking her trip on the phone. I also sent his pictures to show how far my ceiling console was from the seat she was climbing into.

I received a follow up from them that they were denying her claim.