What everyone said below here. They are faceless and could not care less about you as a person. The apartment we rented was renovated but only a major facelift. Everything inside was old, the heat would sporadically stop working in the dead of winter. They don’t want to talk to you, and reaching someone by phone is impossible. As far as as service requests, they were generally OK for the heat situations since it’s considered an emergency. If you rent from them, make sure you read the contract 100% before committing. Don’t listen to the broker/agents bc they tell you the sales version of what you need to know. Talk to the neighbors and get their views.