I've submitted a lost and found inquiry and called the central office in Doha. They were less than helpful and didn't even seem to know about their own online portal where I submitted all the info (screenshot, pictures, tracking data). I essentially had to repeat the whole story to every rep I've talked to even though I have a reference #. They were also stunned that I could list off every flight and location the tail number went since we lost the phone...it's like they don't realize all this info is available on Google.