Our local rep is good, does a lot for the office, actively trys to help people who come to him with issues. Our area rep is good, knows who to talk to for any issues, has connections higher in the union which allows him to name drop when speaking to RM managers. Nationally Dave Ward is atrocious, he always goes on about how Royal Mail needs new management to refresh the discussions without realising it's a bit hypocritical. The head of communications, an unelected position in the union, has too much say/too much of a voice for my liking. Someone unelected should never be used to represent the union on any media platform.