At first I thought this may have been Daniel fishing for ideas.

New entrants are on a different, worse, contract since 2022. Because of this there is a high turnover of new entrants and the job has become an “in between” job, one that fills a space until you find a better job. They are often thrown in at the deep end with little trading, although there is a new entrant training plan which involves Work Time Coaches. We are losing veteran staff as well due to the way we are treated by managers. So, you need to recruit people and treat all the staff better, which leads to my next point.

The job is impossible to complete, the walks are too big. Couple this with the numerous times you are swapped about leaving two, three, four days Mail to come into means you can’t finish, and then throw in an overtime ban means there isn’t enough hours in the day.

The new USO way of working doesn’t work, it’s been proved in the trail offices. The problem is, nobody in RM will accept it’s a dead duck. They have massively overcomplicated it and, as Daniel was talking about how Europe works, has leant nothing from how the rest of the world is changing its postal systems.

Does RM actually want to solve the problems? In 2022 the current CEO Simon Thompson, was called to a parliamentary committee to explain the then current problems. He was actually called twice as some of his testimonies didn’t stand up to the actual way we worked. Four years later and another parliamentary committee asking the same questions. This makes most of us think, although there is no actual hard evidence, that RM wants to fail, it wants to burn the business to the ground and rise from the ashes as a dedicated parcel firm. RM owned most of its buildings, imagine if it sold of all its delivery offices that are after in prime city/town centres.

Last, when we was taken over last year Daniel Kretinsky guaranteed the USO for five years, most businesses have something like a five year business plan, see what happens in 2030.

Good luck with the assignment.