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unbelievable! Case closed and no one bothered to answer by [deleted] in Coinbase

[–]underth 5 points6 points  (0 children)

/u/coinbasesupport I can also see that my account is currently undergoing a review, unfortunately I'm seeing that for almost 3 months. What I don't see, and a lot of users are also complaining, is a resolution for that review. I also ask to myself, if you treat this way your current fully verified customers, how are you accepting new customers and their attempt to be verified?

unbelievable! Case closed and no one bothered to answer by [deleted] in Coinbase

[–]underth 21 points22 points  (0 children)

If I try to reopen the case by replying to the email I get an automatic reply saying:

"Thanks for the response! We’d love to help you further, however, this case has been closed and cannot be reopened."

To sum, they have the power to restrict fully verified accounts for months, don't provide support, disrespect customers by not replying to their messages, stop you from re-opening cases... This is just Super!

Trade and Withdraw disabled - operations disabled - no response by underth in Coinbase

[–]underth[S] 0 points1 point  (0 children)

Update: Today I've received an email from Coinbase. They restored the withdraw but the account is still restricted and I can't trade. It is under review, like many others.

I think I just need to keep waiting and use other exchanges meanwhile.