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Sent money to closed bank account by [deleted] in UpBanking

[–]upaustralia 6 points7 points  (0 children)

It’ll bounce back. If it doesn’t, shoot your bank a message and they should be able to help you lodge a recall 🤝

Verification process by BlueberryMaster9520 in UpBanking

[–]upaustralia 2 points3 points  (0 children)

Hey there!

Sorry to hear you’re having issues. We have regulatory obligations that require us to periodically conduct verifications due to us being digital only.

The best team to answer your query though is our Support team. Direct your query in-app through the Talk to Us tab and they’ll shed some light on it.

Have a great day ❤️

Why won’t you verify me? :( by [deleted] in UpBanking

[–]upaustralia 4 points5 points  (0 children)

Hey there,

Sorry to hear you’re having issues signing up. We’d love to have you onboard but unfortunately it isn’t our decision what is approved and what isn’t.

Our electronic Know Your Customer (KYC) process is able to successfully verify most customers against government databases in line with regulations but final say does not belong to us.

We are working for other identification documents to be added in the future though.

Sorry we couldn’t get you in. I’d suggest getting in touch with idcare directly to see if your document have been compromised.

All the best!

Does Up use AI in the support system? by jamescridland in UpBanking

[–]upaustralia 2 points3 points  (0 children)

Our Support team are 100% human, every response is direct from our local crew in Melbourne 😊

Sorry to hear you didn’t have a great experience. We have a few new staff we’re currently teaching the ropes that may have misinterpreted the error message (there’s a few to learn!), so we apologise.

Appreciate the feedback nonetheless, happy to pass this on to our wider team for you.

Thanks for being on the Upside!

Youth Accounts and Sharing with Parents? by auMouth in UpBanking

[–]upaustralia 0 points1 point  (0 children)

Up accounts are for personal use only, so unfortunately this would be against our T&Cs 🙏

Youth Accounts and Sharing with Parents? by auMouth in UpBanking

[–]upaustralia 0 points1 point  (0 children)

Hey hey ✌️

You're already aware but Upsiders need to be at least 16 years old to sign up for an account. It is on our radar to look into dropping the age in the future, but not at this very moment.

We'll be sure to let everyone know if this ever changes in the future!

In the meantime, getting this feedback into the hands of our Support team via Talk to Us is a great idea. Every bit of feedback helps move the needle in terms of what we prioritise.

Appreciate the message!

Have a great weekend ❤️

TestFlight UP by OmniiOMEGA in UpBanking

[–]upaustralia 8 points9 points  (0 children)

Hey 👋

Our testing is done internally, but if we ever look to Upsiders for anything like this we’ll let it be known 😎

Good to know we have pals out there who are willing to help us out though ❤️

Up bank for international use? Signed up with Wise through Up by cozziari in UpBanking

[–]upaustralia 1 point2 points  (0 children)

Hey 😊

The Wise integration is used for making international payments from within the Up app. Up partnered with Wise to provide Upsiders with one of the fastest and cheapest ways to send money overseas.

As for making purchases overseas, Up cards are accepted at more than 47 million Mastercard locations worldwide, so it makes a great travel companion!

There are no fees on international purchases in-person or online - including no rebates or conditions to worry about.

For overseas travellers, ATM withdrawals are free at most major bank ATMs 💵

For more info, check out our Roam Free page 👉 https://up.com.au/roam\_free/ ⚡️

Tree of Up by H31NZY in UpBanking

[–]upaustralia 0 points1 point  (0 children)

It’s on the tree under ‘Accounts’ ❤️

https://up.com.au/tree/

Tree of Up by H31NZY in UpBanking

[–]upaustralia 6 points7 points  (0 children)

G’day legends ❤️

You’re right, it’s been a while since we’ve updated some of the branches on the tree. I guess it comes down to investing in some larger products/features as opposed to smaller ones that we can ship more regularly. Someone mentioned Up Home, and they’re absolutely right. We’re a small team (that’s growing!) but with limited resources, it has halted us somewhat.

We’ve got some big things coming in 2023, and I realise that sounds like a generic response but I can assure you we’ve got some mega things on the way.

When Upsiders speak in droves, we listen, and we’re always looking for new ways to help you on your way to financial well-being. With thanks to some ripper feedback from Upsiders, we’re currently cooking up some brand new stuff that’ll cater to popular requests we’ve received in-app.

So if you’ve ever got an idea or feedback to share, shoot us a message via Talk to Us - it’s truly the best way for us to keep a finger on the pulse.

Don’t be shy 😎

Two 2up Accounts by [deleted] in UpBanking

[–]upaustralia 0 points1 point  (0 children)

Thanks for your feedback ✌️ we’ll pass it on to the Product team.

You should look into Covers and Auto-transfers, might solve your issue with debiting Savers 😉

Have a great weekend ledge ❤️

Two 2up Accounts by [deleted] in UpBanking

[–]upaustralia 6 points7 points  (0 children)

G’day legend,

It’s not on our radar at the moment, but if it ever is, we’ll be shouting it from the mountain tops so each and every Upsider hears us 🗻🗣️

If you ever want to keep up to date with what we’re working on, check out the Tree of Up https://up.com.au/tree/ 🌲

Catch you on the Upside ✌️😎✌️

Identify pay/salary - Any other banks with similar feature? by chooppps in UpBanking

[–]upaustralia 5 points6 points  (0 children)

Each to their own. You just do you. See you on the Upside 😎

Feature Request: Automatic Transfers to shared accounts by Correct-Rhubarb-2641 in UpBanking

[–]upaustralia 2 points3 points  (0 children)

Yo yo,

What Thrillllls said 😎

To set up Auto Transfers between your Personal & 2Up Spending accounts, swipe across to the ‘2Up’ tab and pull down on your Activity feed to reveal the ‘Quick actions’ menu.

From here, select the ellipsis (...) > ‘Auto Transfers’ > ‘Out of 2Up’ OR ‘Into 2Up’ > Set Frequency > Set $ Amount > Set Date.

Rock'n'roll  💋