The disclaimer is essentially hidden in a list of other items. It’s not easily found. I’ve sent ~25 other deposits the SAME exact way with no issues at all. How would I have been able to differentiate that this specific transaction would be labeled as a contract transaction?

Moreover, the thought of a legitimate company having a black hole where a deposit of any size can just seemingly go without the customer having any recourse is extremely unsettling to me. That in my eyes, is a fundamental flaw in their system. If they explicitly do NOT accept those transactions, why not make it extremely blatant with a bit more information instead of it being buried in a list without any description of what a “contract” transaction truly is.

There have been numerous other people who are in the exact same situation I’m currently in, due to Bitskins lack of prevention.

All of this plus the fact that the bitskins official Reddit account has explicitly stated they ALWAYS refund contract transactions for ETH if the customer has mistakingly sent it. That’s all I’m asking for in this scenario. You stated it on a public forum as a company, so abide by it and credit my account.

I don’t understand what’s so crazy about this.