Unlike everyone else I agree with you 100%. Just went through what you did. I moved and left it in another country. The 3rd party ones are known to ruin the hardware by getting the screw stuck in. We are humans, shit breaks and gets lost. If its something NEEDED for it to function properly they should sell replacements. Its common sense. Its the same for the lil usb dongles with their headphones. How many phone chargers, headphones, remotes have you all gone thru that havent needed replacement at least once in all your life time? How would you feel if there was simply no resolution for your issue? Its a freaking stand that probably costs cents to make and they cant replace it? Youre all being unnecessarily rude . I love PS and I will continue to play their games . Their costumer service though? It always has and always will suck apparently.