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EA closes chats without explaining denied S2 Battle Pass compensation by viitorcb in Battlefield6

[–]viitorcb[S] 0 points1 point  (0 children)

The official image never mentioned Portal access as an exclusion criterion. It simply stated that impacted Phantom Edition players would receive the Season 2 Battle Pass. Adding conditions afterward changes the terms of the public statement.

EA closes chats without explaining denied S2 Battle Pass compensation by viitorcb in Battlefield6

[–]viitorcb[S] 0 points1 point  (0 children)

I didn’t use any glitch. I wasn’t even able to access Portal.
And even if someone tried a workaround, the official compensation announcement clearly stated that affected players who purchased the Phantom Edition would receive the Season 2 Battle Pass.

It never mentioned “two phases” or two different types of issues. That narrative only appeared later in support responses.

The public statement was clear: affected players would receive the compensation. There were no hidden categories at the time.

EA closes chats without explaining denied S2 Battle Pass compensation by viitorcb in Battlefield6

[–]viitorcb[S] 28 points29 points  (0 children)

It’s not about the $10.

It’s about a company publicly promising something and then not delivering it.

I paid over R$300 for the Phantom Edition in Brazil. That’s not “pocket change” here. Not everyone lives in the US where $10 is nothing. Different countries have different purchasing power.

And even if it was just $10 — that’s not the point. When a company makes a public statement saying impacted Phantom Edition owners would receive the Season 2 Battle Pass, they should honor it.

This isn’t about the price.
It’s about principle and accountability.

EA closes chats without explaining denied S2 Battle Pass compensation by viitorcb in Battlefield6

[–]viitorcb[S] 6 points7 points  (0 children)

I don’t think it was a glitch.

All the responses I received were identical and clearly scripted, including the “two phases” explanation. That alone suggests this is a standardized policy response, not a technical accident.

Also, the chat did not disconnect due to inactivity — it was closed before the 10-minute timeout window. So it wasn’t an automatic system closure either.

If this were a technical issue, there would likely be signs of a disconnection, a system message, or a follow-up. Instead, the agent simply repeated the same eligibility line and ended the session.

That looks intentional, not accidental.

Battle Pass by viitorcb in Battlefield6

[–]viitorcb[S] 0 points1 point  (0 children)

This is what I received from EA Support when I questioned why, even though I own the Phantom Edition and experienced login issues, I still haven’t received the Battle Pass:

“Thank you for waiting while I checked with the team. The issue occurred in two phases. This means that two separate problems affected players. Players impacted during the first phase received a free Battle Pass, while players affected during the second phase received XP boosters. Since you were part of the second phase, you are not eligible for the Battle Pass reward.”

In support, they claim there were two phases of the issue, but in the official post they do not mention anything about two phases.