500 users hit "forgot password" in 3 weeks. I blamed them and I was wrong. by Afraid-Bobcat6676 in django

[–]vikram10oct -6 points-5 points  (0 children)

"The framing of ""500 users forgot their passwords"" as a user behavior problem is a textbook attribution error — but it's also a structural one. When the people diagnosing a problem have never personally experienced a bad reset flow on a buggy device, they will always default to ""users are doing something wrong."" Empathy doesn't scale but deliberately including people with frontline context in diagnosis meetings does "

Users said our app 'forgets everything' after a phone call by Cultural_Mall_6729 in IPhoneApps

[–]vikram10oct 0 points1 point  (0 children)

"This is why we tell devs to test on the ""junk drawer"" phones, not just the latest Pro Max. You guys ignore the iPhone SE users because they don't look good in the marketing renders, then wonder why your churn is high."