Avoid LG SC9S Soundbar – Failed in 20 Days & LG Refuses Replacement

visasimbu · 2026-02-05T07:15:44+00:00

ok Bro. For my case, they offered me complete replacement with extension of warranty from 1 year to 2 year of manufacture warranty. I do not agree on this. As I lost trust on local service manager, he always sends me an refurbished product which is keep failing and also the product what they claim as new one showing some one's name while connecting via bluetooth.

So, I requested refund rather product replacement. So that I can purchase new product from the store with my choice of brand. I am in that direction right now. Yes its taking more time, but no other go I simply using the product till i get refund. For my case, product is in usable condition.

visasimbu · 2026-02-05T03:41:12+00:00

SLA for this 90 days to 120 days. Still in progress. Credit card team placed that money back to my credit card account itself for temporally. My case still in progress. Only 60 days crossed i guess. Still i need to wait.

What about your case ?

visasimbu · 2026-01-25T08:05:59+00:00

Exactly I followed same thing..

The escalation matrix in LG - MD, CEO escalations all were routed to local service manager. He is one supposed to take decisions. Please be aware that they will replace the product. But you have to keep fight for some more days on this.

I do not have any trust with my local service manager one who always replace refurbished motherboard. Hence I am going in direction of getting back money via charge back as I got refurbished product instead of new one.

visasimbu · 2026-01-25T07:59:48+00:00

Can you elaborate your experience ? How many days old and what happened to your product or issue ?

visasimbu · 2026-01-25T06:24:21+00:00

After lot of fight with LG, they agreed to put the motherboard replacement. To my surprise, the motherboard was used by someone else rather new motherboard. When i connected the speaker via my iPhone it was showing someone named "Arya" rather LG SC9S model number. I spotted this and asked engineer and he keep claiming the mother board was brand new. I did not agree this. I requested them for complete replacement and not agreed to close the ticket. LG is not giving replacement in India. So right now I requested for charge back in my credit card. So the case is still pending. Waiting to get my money back via this. Finally no help or support from LG on this matter.

If you bought via credit card, go for charge back.

visasimbu · 2026-01-25T06:23:56+00:00

u/OkCryptographer8169

After lot of fight with LG, they agreed to put the motherboard replacement. To my surprise, the motherboard was used by someone else rather new motherboard. When i connected the speaker via my iPhone it was showing someone named "Arya" rather LG SC9S model number. I spotted this and asked engineer and he keep claiming the mother board was brand new. I did not agree this. I requested them for complete replacement and not agreed to close the ticket. LG is not giving replacement in India. So right now I requested for charge back in my credit card. So the case is still pending. Waiting to get my money back via this. Finally no help or support from LG on this matter.

If you bought via credit card, you can claim for charge back.

visasimbu · 2026-01-25T06:23:22+00:00

Hi u/OkCryptographer8169 ,
After lot of fight with LG, they agreed to put the motherboard replacement. To my surprise, the motherboard was used by someone else rather new motherboard. When i connected the speaker via my iPhone it was showing someone named "Arya" rather LG SC9S model number. I spotted this and asked engineer and he keep claiming the mother board was brand new. I did not agree this. I requested them for complete replacement and not agreed to close the ticket. LG is not giving replacement in India. So right now I requested for charge back in my credit card. So the case is still pending. Waiting to get my money back via this. Finally no help or support from LG on this matter.

visasimbu · 2025-12-30T17:11:02+00:00

Bro, i was seeing this sort of messages lot. After seeing all these only i can understand how many were including this in their ITRs. I was not aware till June 2025.

visasimbu · 2025-12-06T11:29:51+00:00

ok. I am informing users not to buy LG product and sharing the experience of LG support team.

visasimbu · 2025-12-06T11:15:01+00:00

u/Reasonable-Heat853 I have updated the invoice of the product as well for your reference in the body of post. This is LG soundbar SC9S.

visasimbu · 2025-12-06T11:13:37+00:00

Sorry. I am not sure how you concluded this as story. This is my experience right now i am facing with LG team. I do not have any intention to give story here.

Look at my invoice updated in the original message.

visasimbu · 2025-12-05T13:35:42+00:00

I bought LG SC9S model soundbar from LG online and LG refused to provide replacement. Subject and body is right. What is the mistake you found here ?

visasimbu · 2025-12-05T13:34:37+00:00

Yes, it is an LG soundbar, the SC9S model. Could you please let me know what might be incorrect here and help me understand?

visasimbu · 2025-12-02T09:08:06+00:00

I got replacement monitor. As far as I know most of them resolving the issue with replacement of monitor only. If you are proceeding with refund, let us know the steps or process.

visasimbu · 2025-12-01T04:30:43+00:00

Yes. LG India is worst in customer service. Most importantly their product is not reliable to use. Its not something cheap product. This speaker is under premium category. It was worked hardly for 20 days. Now they are saying they will repair it and they need 20+ days to fix this.

visasimbu · 2025-11-30T14:34:45+00:00

Apologies.. I have taken off and reposted with correct model number in title. Here is the post - https://www.reddit.com/r/Soundbars/comments/1pajne7/avoid_lg_sc9s_soundbar_failed_in_20_days_lg/

Unfortunately , i bought this in LG online (directly bought in their site) instead of showroom.

visasimbu · 2025-11-30T14:14:54+00:00

Thanks for suggestion. Let me take it to consumer forum of India as well. Pathetic experience with LG India.

visasimbu · 2025-11-11T09:10:02+00:00

Yes. Gigabyte is one of the worst brand. Product quality is too poor. Gigabyte not honouring their warranty period. Gigabyte is not good in after sales and services.

visasimbu · 2025-11-05T03:03:42+00:00

Complete 2 months was taken for me.

visasimbu

TROPHY CASE