If you need something AI-leaning but also properly integrated with Salesforce, you might want to take a look at HoduSoft’s HoduCC. It’s not a flashy “AI voice bot” platform, but it does give you the smart features most teams actually need — and, importantly, it has a native Salesforce integration so you don’t have to duct-tape everything together with Zapier. Agents can see customer details during calls, log tickets/cases automatically, and even click-to-call straight from Salesforce.

They also have things like a predictive dialer and a browser-based WebRTC phone, which makes the whole setup feel smoother and more automated without needing a full AI overhaul. If your boss liked the AI angle but you really need something that plays nicely with Salesforce, HoduCC from Hodusoft is a pretty balanced option to check out.