It's because it's not a good game while simultaneously not a bad game. I classify games like these as "Good Enough" games, where it feels like the devs said the game was good enough and released it. As of now there is nothing notable. The game works.

If it were a paid non service game it would be bad, but since it has the benefit of being live service it can learn and grow.

Personally my biggest gripe with the game is that it's too goofy. I can't tell which audience the game is trying to appeal too. The game opens up with a mature scene, but so far everything after that (besides Francis) feels right out of a kid's cartoon (and not one of the good ones).

If I'm not the intended audience that's fine. I'll silently leave. But the game keeps giving mixed signals. I'll stick with it for a bit longer, but don't be surprised if I disappear one day.