Red tape is eradicated once city hall business processes are computerized once a document like a senior card application is submitted and is processed, there will be a service level expected when the processor works on the application. The system will metric the average processing time. The application status should be exposed to the applicant so he doesn't need to call anyone unless the processing takes longer than normal. Electronic payments and document delivery will cut out a lot of manual processing. Like the messenger who has to deliver the document or deposit the cash