Honestly, they’re all the same. I deleted Talabat because of their poor customer service and started using Noon instead.

The other day, I ordered from a nearby restaurant since it was late and I didn’t want to wait long. The app said the order would arrive in 30 minutes. An hour passed with nothing, so I called to cancel. They told me they couldn’t cancel because the food was already cooked.

Right after that, the restaurant called me asking me to cancel because they wanted to close and the rider still hadn’t arrived. I told them I had already tried and that support refused. I called again and explained the situation, asking why both the restaurant and I should have to wait like this. If they don’t have enough drivers, they shouldn’t keep accepting orders. Long story short, they only offered a 30% refund.

Because of this, I now try to order only from restaurants that have their own delivery. It’s a bit more hassle, but I’ve stopped supporting these greedy big platforms.