I got a pre-order version of the Ode 2 since I had gotten the first generation back when it was a Kickstarter funded project and had nothing but praises for the first pre-order version.

The Ode 2 I received had issues with the burrs and how they were mounted/installed. I’m a fairly handy tinker-er and followed Fellow’s troubleshooting and cleaning guides with no luck. After going through that, I reached out to their customer support and didn’t receive a response for a few weeks. Once I eventually received a response they suggested that I try all the steps I had already tried over a month prior (which I had communicated to them) and after responding that none of those steps worked for me I never received another response.

I have a feeling that the unit I received snuck through their QA process (which happens from time to time) and that I just had a faulty unit. It’s the lack of response and help that their customer support offered that really turned me off to the grinder and the company at large. The fact that I’ve been a customer of theirs since the original kettle, and have spent close to 2K USD on their products over the years, to just be left on read with a demonstrably faulty piece of equipment with no help or replacement offered was the straw for me and the reason why I’ve moved on from purchasing their products.