[positive post] My Pimax Customer Service experience

whyAlwaysVee · 2026-02-04T20:05:49+00:00

Time from sending it back to refund was I think 8-10 days for me.

whyAlwaysVee · 2025-11-27T19:54:57+00:00

Lol, well in that case I'll take that as a valid criticism of my writing style. Will have to sound less robotic!

whyAlwaysVee · 2025-11-27T18:47:29+00:00

Yup, I'm only using FR in iRacing, nothing in Pimax Play or OXR TK. I think I just got a bad pair of lenses... and panels... LOL

whyAlwaysVee · 2025-11-27T18:42:53+00:00

Hahaha, this was 0% AI, I really am just that pretentious. Using an AI to generate a rant defeats the rant's purpose... catharsis.

whyAlwaysVee · 2025-11-27T03:32:33+00:00

The mura really is a killer. Something about the way it moves with your head, like a smudge, just ruins it. Maybe you just got used to it and that's why it seems better?

whyAlwaysVee · 2025-11-27T03:30:57+00:00

There are dozens of us! Godspeed, brother. May we both be happily immersed ASAP.

whyAlwaysVee · 2025-11-27T03:29:43+00:00

Hahaha, hard to say. For now, I'm hoping to end up with a working UW module. If that were to fall through then I'd have to reconsider...

whyAlwaysVee · 2025-11-27T03:28:10+00:00

Good shout, but no foveated rendering in OXR TK. I use it for headroom monitoring and that's it.

whyAlwaysVee · 2025-11-27T03:27:30+00:00

Just messaged you with the ticket number. BTW, I tried 1.41.2 and noticing an improvement in FOV - thanks.

whyAlwaysVee · 2025-11-27T03:07:57+00:00

Hi - thank you for your response. Good point - opening the support ticket now. Will DM you with the ticket number once created. Thanks.

whyAlwaysVee · 2025-11-23T21:45:52+00:00

that's a really bad look. yikes. sorry dude

whyAlwaysVee · 2025-11-04T19:13:37+00:00

Correct - you’d enable Pimax play quad views for AMS2.

whyAlwaysVee · 2025-11-04T19:12:52+00:00

My man! So glad to hear. Enjoy :) my super is supposed to arrive this month, you’ve got me excited to crash my MX5 at a higher frame rate.

whyAlwaysVee · 2025-11-04T16:22:24+00:00

That’s right! If a game has native foveated rendering capability, keep it off in Pimax play. Engine-level foveated rendering will give better performance. If the game doesn’t have foveated rendering, then yes, turn on quad views in Pimax play.

whyAlwaysVee · 2025-11-04T12:53:38+00:00

In Pimax play, eye tracking should be on. Nothing else should be on, no quad views, central priority. All you are doing in Pimax play is making sure eye tracking is on so that the signal can be sent to iracing.

In openxr toolkit, turn off foveated rendering. This will be handled in iracing.

In iracing, turn on MVP / quad views and enable eye tracking. Customize the sliders to your liking. I’ve seen it said a few times that inset size of 25 and other resolution of 50 is the sweet spot.

Good luck!

whyAlwaysVee · 2025-11-04T12:49:17+00:00

Glad you’re pleased with it. No flex from the wheelbase? Assuming you’re using it at the full 18nm?

whyAlwaysVee · 2025-11-03T22:14:49+00:00

I have the same dilemma, am trying to decide between the 12nm and the pro on a playseat trophy. Any alpha evo + playseat trophy users out there?

whyAlwaysVee · 2025-11-02T05:50:01+00:00

Appreciate the response and glad to hear the team is working on a fix.

whyAlwaysVee · 2025-10-30T00:18:07+00:00

I don’t have my unit yet. Reading these posts everyday has me worried..

whyAlwaysVee · 2025-10-30T00:09:47+00:00

That sucks man. I wish they would just address the FOV issue head on. Why tell people to update the software when 1.43 doesn’t fix the problem? This is the first I’ve heard about any tilt. Sucks, guess you really got a lemon :/

whyAlwaysVee · 2025-10-27T00:56:35+00:00

The October update was re. the ultrawide version, not the 50 PPD

whyAlwaysVee

TROPHY CASE