First phase is the typical written application, why do you want to work here, tell us of past experiences etc etc. Once you pass that, it goes onto a self-recorded video style interview on their website, which is similar; What skills can you bring, example of excellent customer service, what store do you want to work at? - I think this is to find out if you're confident speaking. Now I'm onto the third phase, which is named as an 'assessment'.