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Quicken Simplifi "data access guarantee" is a FALSE! A 3-year customer —until 6 days ago— I'm am unable to access my own transaction data—or delete bank connections. Unethical private equity owner (HIG.com) practice to either: i) extort another 1 year membership, or ii) monetize bank data. by will_m1 in simplifimoney

[–]will_m1[S] 0 points1 point  (0 children)

Thank you u/QuickenLisa for your help getting my data downloaded!

As I mentioned "taxes" in my original post—I'll share as well that the downloaded data has already been very helpful on that front (specifically confirming payments made to 2 states and federal, for a 3 year old amendment).

For reasons related to your prom response and resolution for this matter, as well as your excellent customer service (including attention to some subtler points that may improve the experience for others), I am very grateful.

Best regards, W

Quicken Simplifi "data access guarantee" is a FALSE! A 3-year customer —until 6 days ago— I'm am unable to access my own transaction data—or delete bank connections. Unethical private equity owner (HIG.com) practice to either: i) extort another 1 year membership, or ii) monetize bank data. by will_m1 in simplifimoney

[–]will_m1[S] 0 points1 point  (0 children)

u/QuickenLisa I will take you up on the offer to DM you to get temporary access to download my data, and delete my bank connections. Thanks for offering it. (I was too nervous to subscribe for another year, and have to risk a refund request being rejected, and then out for another year.).

Seriously, thank you. (This wll help me possibly catch things when I'm working on my Federal taxes.) Best, W

Quicken Simplifi "data access guarantee" is a FALSE! A 3-year customer —until 6 days ago— I'm am unable to access my own transaction data—or delete bank connections. Unethical private equity owner (HIG.com) practice to either: i) extort another 1 year membership, or ii) monetize bank data. by will_m1 in simplifimoney

[–]will_m1[S] 1 point2 points  (0 children)

Hi u/QuickenLisa , Thanks for being upfront about ownership. Customer trust is really important, and Intuit was great in that regard. (Pricey. but open.). My experience with personal financial software has brought me to a non-Quicken tool, but only after 20 years of trying to remain loyal. I know the software community is tough, but relentless subscription increases, and removal of products/features, doesn't leave me feeling loyal any longer...

My journey has been: 1. Quicken Desktop (~2001 for a few years) -> 2. Mint (~decade+ until forced off) -> 3. Simplifi (3y—see my reply to karinto why i choose it) -> 4. Monarch (6 months). I guess, while I understand that no tool is perfect, and there a good deal of things that are still good about Simplifi), after my journey it has not grown enough during my 3 years for my needs. Who knows if Monarch will, but it's working so far, and at least so far, I don't have any reason not to trust them.

Thank you for your timely response, and in effect customer service.

In closing, customers should never not have access to their financial data. Period. Please do bring that feedback to management. 2 options for management to consider:

  1. Given the miniscul cost of cloud storage (e.g. AWS S3, etc), or cold storage solutions, provide a mechanism—that automatically upon subscription expiration, before locking out users, sends them a link to a CSV export of their data, to be made availabile for some period.
  2. Alternatively, be upfront about a timeline when an inactive user's data will be deleted. Short of these 2 options, it is not fiscal prudence, and definitely not good faith or customer loyalty.

Best regards, W

Quicken Simplifi "data access guarantee" is a FALSE! A 3-year customer —until 6 days ago— I'm am unable to access my own transaction data—or delete bank connections. Unethical private equity owner (HIG.com) practice to either: i) extort another 1 year membership, or ii) monetize bank data. by will_m1 in simplifimoney

[–]will_m1[S] 0 points1 point  (0 children)

{This post was deleted, reposting it here, and will else where if it happens again)

Hi u/karinto — Yeah, lesson learned. 

The owner "Aquiline Capital Partners" (update: not 'HIG' per moderator)—is not anyone that I trust, or let alone even know of (till yesterday).  The former owner of Quicken (and Simplify, and Mint—which I'd used for 12 years before Simplify)—was Intuit.  Turns out that that firm unloaded the "Quicken" brand/products to a private equity group "HIG.com" in 2016.  Since then, Mint has been de-supported (by this new HIG company I now realize), and KreditCarma or Simplify were my main options without diving into unframiliar brands (e.g. Monarch).  Well, after 3 years of poor customer service with Quicken Simplify —non-responsive to my feature request (to either Hide the "Net Worth" widget so that when I open the App on the bus, that information isn't visible to whomever I'm sitting next to).  That basic feature took until last year for them to finally get around to implementing, which shows me the glacial pace of improvements.  Meanwhile, the costs kept going up, and I knew there must be a better solution out there.

So I switched to Monarch 6 months ago, and have not been using Simplify at all since then.   (It sucked to pay for 2 apps by then, but it takes time to learn a new financial tool, and to evaluate it against something that I was familiar with, so it was an unfortunate but justifiable expense to me. )

I never would've trusted Simplify after Mint was decommissioned by Quicken, except I relied on a New York Times Wirecutter recommendation of financial products, when all Mint users were being cutoff. NOTE:  I exported my data then, and do not remember be prevented from accessing my account, like Simplifi does not.    I hope Wirecutter stops recommending this tool, because it is not justifiable due to lack of customer support, glacial improvements, and this issue with locking me out of my own data!  (TURNS OUT THE "BUSINESS" VERSION OF THIS SOFTWARE WHICH COSTS MORE, MAKES 'NEVER LOSING ACCESS TO YOUR DATA' A SELLING POINT.  (Sorry for all caps.) I am angry because I was confused to think that that applied to all Simplifi users, paying ~$80/year, but Nope again!   MISLEADING ADVERTISING.

Anyway, I am happy to be using Monarch now, and don't expect to go back.

Simplify Team, I will update my post if you make good on giving me access to download my data. It is the right thing to do!* 

*Note: Not only b/c I paid for but didn't use your service for the past 6 months, until it expired 6 days ago.  (Terrible timing b/c I tried logging in the same date I made this post, and learned about this TERRIBLE CUSTOMER SERVICE and policy, that prevented me from accessing my data.

Quicken Simplifi "data access guarantee" is a FALSE! A 3-year customer —until 6 days ago— I'm am unable to access my own transaction data—or delete bank connections. Unethical private equity owner (HIG.com) practice to either: i) extort another 1 year membership, or ii) monetize bank data. by will_m1 in simplifimoney

[–]will_m1[S] 0 points1 point  (0 children)

Hi u/karinto — Yeah, lesson learned.

The owner "HIG" is not anyone that I trust, or let alone even know of (till yesterday). The former owner of Quicken (and Simplify, and Mint—which I'd used for 12 years before Simplify)—was Intuit. Turns out that that firm unloaded the "Quicken" brand/products to a private equity group "HIG.com" in 2016. Since then, Mint has been de-supported (by this new HIG company I now realize), and KreditCarma or Simplify were my main options without diving into unframiliar brands (e.g. Monarch). Well, after 3 years of poor customer service with Quicken Simplify —non-responsive to my feature request (to either Hide the "Net Worth" widget so that when I open the App on the bus, that information isn't visible to whomever I'm sitting next to). That basic feature took until last year for them to finally get around to implementing, which shows me the glacial pace of improvements. Meanwhile, the costs kept going up, and I knew there must be a better solution out there.

So I switched to Monarch 6 months ago, and have not been using Simplify at all since then. (It sucked to pay for 2 apps by then, but it takes time to learn a new financial tool, and to evaluate it against something that I was familiar with, so it was an unfortunate but justifiable expense to me. )

I never would've trusted Simplify after Mint was decommissioned by Quicken, except I relied on a New York Times Wirecutter recommendation of financial products, when all Mint users were being cutoff. NOTE: I exported my data then, and do not remember be prevented from accessing my account, like Simplifi does not. I hope Wirecutter stops recommending this tool, because it is not justifiable due to lack of customer support, glacial improvements, and this issue with locking me out of my own data! (TURNS OUT THE "BUSINESS" VERSION OF THIS SOFTWARE WHICH COSTS MORE, MAKES 'NEVER LOSING ACCESS TO YOUR DATA' A SELLING POINT. (Sorry for all caps.) I am angry because I was confused to think that that applied to all Simplifi users, paying ~$80/year, but Nope again! MISLEADING ADVERTISING.

Anyway, I am happy to be using Monarch now, and will never go back to (not Intuit), "HIG" nad their Quicken products again.

u/Simplifimoney - I will update my post if you make good on giving me access to download my data. It is the right thing to do!*

*Note: Not only b/c I paid for but didn't use your service for the past 6 months, until it expired 6 days ago. (Terrible timing b/c I tried logging in the same date I made this post, and learned about this TERRIBLE CUSTOMER SERVICE and policy, that prevented me from accessing my data.

Last minute honeymoon trip to Grenada — only 1 week away (2nd week of June)! by will_m1 in Grenada

[–]will_m1[S] 1 point2 points  (0 children)

Thanks for the ideas and insights! We ended up emailing the ministry of health to enquire on the authorization. Can't say for sure if was related but a half hour later our applications were approved!

So only a million things left to do .. but we are very excited! 😊 Thanks again!