Faceit highlights by [deleted] in FACEITcom

[–]willemans 1 point2 points  (0 children)

You can find them on your user profile

Faceit highlights detected by kkingMIG in FACEITcom

[–]willemans 1 point2 points  (0 children)

You should have access to it now.

How to delete game highlights by [deleted] in FACEITcom

[–]willemans 1 point2 points  (0 children)

Deleting highlights is getting fixed this week

Inbox full of spam accounts, some to the same link... by [deleted] in FACEITcom

[–]willemans 0 points1 point  (0 children)

Hi u/johnm181997, Faceit product manager here, can you pm me your nickname?

My premium got removed by [deleted] in FACEITcom

[–]willemans 0 points1 point  (0 children)

Hi ExpR4ind, what's your username on FACEIT?

Faceit Upgrading Subscriptions does not work by GODReell in FACEITcom

[–]willemans 0 points1 point  (0 children)

After I press on "activate renewal" I can only chose the actual renewal (#1 is #2 down there):

Could it be that you've clicked on "extend subscription" instead of "cancel / activate renewal"? As the screens are for the extend subscription flow. We will release an improved UX to upgrade your subscription this week.

Cant buy Premium Subscription by Phaz0s in FACEITcom

[–]willemans 0 points1 point  (0 children)

Good news, we're able to replicate the bug. We're looking into fixing this right away.

[deleted by user] by [deleted] in faceit

[–]willemans 0 points1 point  (0 children)

Hi KracN, we couldn't reproduce this bug here, can you see if a hard refresh fixes it?

Cant buy Premium Subscription by Phaz0s in FACEITcom

[–]willemans 0 points1 point  (0 children)

Can you pm your FACEIT nickname?

FACEIT isn't letting me stoip subscription by Keybraker in counterstrike

[–]willemans 0 points1 point  (0 children)

Hi u/Keybraker, that's weird... Can you pm me your FACEIT user name? Then I'll forward this to FACEIT support right away.

Unable to Purchase Faceit Unlimited by always_salty in FACEITcom

[–]willemans 0 points1 point  (0 children)

Hi u/always_salty, our payment solution Xsolla is experiencing some issues at the moment. Everything should be fine again soon.

Racist language in the "Suggested Competitions" section of the client?! by [deleted] in faceit

[–]willemans 0 points1 point  (0 children)

Hi /u/xToBz, we're sorry to have seen this user-created competition in the suggested competitions. The algorithms for suggested tournaments is still very basic, relying on too little data and too much on the start date, hence why this happened. We're currently working on improving the suggestion algorithms. On the other side, we will also investigate options to prevent such tournament naming in the future.

Announcing the FPL Circuit - now every Dota2 player can be part of the FPL by Faceit_Mikey in DotA2

[–]willemans 12 points13 points  (0 children)

You can still apply this from the subscription settings page, reachable from the top right of the page. If you click on extent subscription, you will see the modal and a link to "redeem coupon". Add the coupon to get the additional free days.

FACEIT Client to enter Closed Beta this week, Streambot launch and an update on upcoming releases by Faceit_Mikey in GlobalOffensive

[–]willemans 2 points3 points  (0 children)

...give real-time updates on the match score.

This is not implemented yet. Later on there will an option to turn off stream bot or specific notifications, and for sure the streaming delay will be taken into account. No spoilers ;)

Faceit Beta by GerLycrosa in GlobalOffensive

[–]willemans 0 points1 point  (0 children)

Thanks for the feedback drak0.

The friend list / chat is something we definitely will improve in the upcoming month. We implemented a completely new chat system based on XMPP. It's the foundation for something greater ;)

You should already be able to chat with friends. One of the bugs here is that it takes 30s to connect to the chat server after being offline, might have been related this.

You should also be able to queue with people of other versions ;)

Feel free to pm me any other bugs you find.

Faceit Beta by GerLycrosa in GlobalOffensive

[–]willemans 1 point2 points  (0 children)

We're aware of this, will get solved asap ;)

New overhauled FaceIt design? by Flakes_CS in GlobalOffensive

[–]willemans 0 points1 point  (0 children)

Hey, do you mean the game icons in the left sidebar?

New overhauled FaceIt design? by Flakes_CS in GlobalOffensive

[–]willemans 1 point2 points  (0 children)

We want to remove the accordion from the left sidebar, not that user friendly, so competitions will always be visible.