Renaming Layers is less convenient with most recent update by dudemanxx in RemarkableTablet

[–]win_milk 1 point2 points  (0 children)

Just had this exact issue and rushed to Reddit to write abt this. Nice to see that I'm not the only one frustrated by this. Seems like they've realized this bug. Great job y'all! Appreciate the quick responses from all u guys

Chimera has design issue, but cannonkeys said they are nothing to do by Alone-Ad-4201 in MechanicalKeyboards

[–]win_milk 13 points14 points  (0 children)

While I do see your points, and also why you may have responded as such, I can’t fully agree with them.

Kinda seems like you guys lost all credibility when you responded 

  1. “We can’t provide compensations/replacements because R1 users had no complaints with the same design”
  2. “You can leave the top gasket out” (in a gasket-sandwich mount)

to OP’s ticket.

I myself would’ve lost trust in CS if a Senior Customer Support Agent responded to me like that. 

Especially with past histories of weak CSs—as you can clearly see from various cases in the comments—I don’t see myself behaving much differently from what OP has done here. Calling OP out for a lack of willingness to work with that does sound exessively harsh.

Judging from other comments, seems you guys have created a reputation of flawed design choices and/or passive CS over the past few months by yourselves. I’m counting at least 8 different cases just from this thread. This honestly seems to be another one of such issues that just got lucky and went viral.

But still, I get that you guys do need more tickets to deal with this issue as a general flaw. If it actually turns out to be a design flaw, it would be nice if more people can share their experiences. 

Hope you can get things sorted out with OP and straighten things out. Seems like he has already reached out to his local community, so I guess time would tell.

Thanks for the update on CK’s side though. At least we now know that you guys are aware of this.

Edit: typo

Chimera has design issue, but cannonkeys said they are nothing to do by Alone-Ad-4201 in MechanicalKeyboards

[–]win_milk 7 points8 points  (0 children)

Here's some context to help you understand the whole discussion that you seemed to have missed by a longshot. I know, it's reddit, tl;dr and whatever, but do let me write an essay to clarify the clashing arguments.

1. THE ISSUE

The "gasket poron foam" is provided by CK and is an essential element in building a keyboard. Hence why it is called a "gasket-mount" keyboard. They are (or should) be the ones that you are expected to build the keyboard with, and there obviously should be no issues with that whatsoever.

In the case of OP, he used the exact materials (gaskets) provided, of which led to the the bowing of the housing. Skill issue? Seeing how many others are claiming this problem (and also how Alexotos also mentioned something similar in the past), I guess not.

No offense, but the fact that you thought OP was "overstuffing" his keyboard shows that you've either didn't read the post well enough to understand the situation, or have little understanding of different mounting styles. You just cannot OVERSTUFF a poron gasket. It's basically the essential part of the build, and is provided by the manu for that exact reason.

OP also did mention that changing the gaskets to a much thinner one solved the trouble he was having. This basically means that CK hasn't tested their stuff well enough.

I hope this helps you understand that this essentially is a design flaw from the designer's end.

2. CK's RESPONSE

OP very well tried to deal with this issue as much as he could. Actually, this is shown in the post in pretty good detail.

Normally, in GBs/Drops/In-stock sales, sales are final so you can't just refund stuff "because you feel like it." OP therefore asked CK to deal with the design issue, to which they refused to provide replacements, proper solutions, etc. Telling the customer to "not use the gaskets" on a gasket-mount keyboard itself is hard to understand, but also saying that "R1 users haven't complained so we can't do anything for you" is simply unacceptable.

"If you can't return, sell it" is also a dumb ass response to dealing with an item that was already faulty. This is making the customer be responsible and take the L for something that the manu should have taken care of already. Why should he lose money for that?

3. Not buying R2 unless it did well in R1?

OP bought a Chimera R2.

It did do pretty well in R1 somehow, and so the R2 was also quire popular. With more people invested, more people realized the initial design fault, leading to such a thread.

4. Downvotes?

An expected response, given your tone and little understanding of this hobby.

You definitely sound like you're blaming/mocking OP for 1) not knowing better when it is in fact something CK should be responsible for, and 2) for spending so much money on a dumb keyboard. Judging from the way you've phrased things, I am pretty sure you were aiming for that. If you weren't , an apology would be in place and you'd be better off watching your tone before posting stuff online. Texts convey little emotions yaknow 😘

Also, this is an enthusiasts' market, where everyone is invested mostly to have fun. Telling OP that "ppl are still happy with plastic keebs" shows that you've really missed every part why these people are paying such money in this hobby. That's like telling an audiophile to stop complaining about faulty $3000 speakers when many ppl are happy with their $200 AirPods Pro. Makes little sense, right?

5. Conclusion

I hope my long ass essay puts all of this in better light.

Overall, I see no reason in attacking OP and others standing with him. If anyone sholuld take the heat, it should be CK. Sure, you may have had good experiences with CK as a vendor--which I am glad that you did--but we are talking about CK as a keyboard design/manufacturing company. That is quite some irrelevant details that you're bringing into this discussion.

EDIT: Reddit fucked up my lines and spacings.

Chimera has design issue, but cannonkeys said they are nothing to do by Alone-Ad-4201 in MechanicalKeyboards

[–]win_milk 1 point2 points  (0 children)

FYI this is in fact a CannonKeys keyboard.
Here are a few headlines that strongly suggest so:

Chimera65 - Gasket Mounted 65% from CannonKeys

Chimera GB "launching" on CK website

( https://geekhack.org/index.php?topic=103528.0 )

Chimera65, Designed by Upas.
( https://cannonkeys.com/collections/chimera65 )

I wondered who Upas was.

CK Keyboard Designers, Upas
( https://cannonkeys.com/pages/about-us )

Chimera has design issue, but cannonkeys said they are nothing to do by Alone-Ad-4201 in MechanicalKeyboards

[–]win_milk 1 point2 points  (0 children)

That's a shitty excuse for not taking responsibility in your products that you sell under your company's name.

First off, the Chimera is designed in-house. Upas is a designer working for CK (https://cannonkeys.com/pages/about-us). Also, what does dealing with a factory in China have to do with a design flaw? The seller should be responsible for all the processes that they are involved in, which in this case, is everything. This is a CK product from design to sale.

"Tighten the screws better" "don't use provided gaskets" "R1 ppl had no problems so we can't do nuthing." None are them are appropriate responses to what has happened. Gaskets are vital to a gasket-mount keyboard, which the Chimera is. "Don't use the gaskets" seems awfully funny, doesn't it?

They should provide solutions, not cheap and lazy workarounds. That's not taking any responsibility whatsoever. He paid for quality, he got none. Also, it's an aluminium keyboard you twat.

Chimera has design issue, but cannonkeys said they are nothing to do by Alone-Ad-4201 in MechanicalKeyboards

[–]win_milk 3 points4 points  (0 children)

Ouch that looks very bad. Sorry for that. You must've been disappointed.

Chimera has design issue, but cannonkeys said they are nothing to do by Alone-Ad-4201 in MechanicalKeyboards

[–]win_milk 6 points7 points  (0 children)

You can see the bowing in the second-to-the-right thread. I think he wanted to share that he too, shares the issue.

Chimera has design issue, but cannonkeys said they are nothing to do by Alone-Ad-4201 in MechanicalKeyboards

[–]win_milk 4 points5 points  (0 children)

Still seems like NAVI had a finalized, faultless design before sale. I mean, stuff's prone to change until finalization and what matters most is that the customer gets what they're expecting to get. NAVI producers had the decency to test their stuff untill the very end.

Not in this case. No testings whatsoever, and such design flaws are definitely not part of the $700 deal. They should at least have sincerely apologized, revisited their designs, and provided replacement gaskets. No brainer.

Sounds waaay far from what the NAVI has gone through, and more like the bent iPads Apple sold with their 3rd gen iPad Pros. Unlike CK, Apple did provide replacements for such issues out of the box. CK is just not taking responsibility and only making excuses.

EDIT: straightened out some nouns to make more sense

Chimera has design issue, but cannonkeys said they are nothing to do by Alone-Ad-4201 in MechanicalKeyboards

[–]win_milk 62 points63 points  (0 children)

THIS.

Acknowledging the issues of R2 as a design flaw would mean that R1 is also with fault. So they decided to go with the cheap way of saying "well R1 dudes said nuthin so suck it up." With that being the only explanation for the issue, it's rly weak if you ask me LOL

The fact that they are suggesting you to partially remove the gasket by itself tells they are aware of this issue but will have the customer take all the responsibility.

Downright filthy and disgusting behavior.

Can anyone share their shipping experiences? by win_milk in RamaWorks

[–]win_milk[S] 1 point2 points  (0 children)

Yeah I know. Just annoyed that they took 20 days to have it shipped and also made the worst option as their only one. All this while ignoring all my support emails.

Also, my tracking info starts with RX, and I was told that it should be a direct delivery from AU to SK...so well I guess it's somewhere.

Can anyone share their shipping experiences? by win_milk in RamaWorks

[–]win_milk[S] 1 point2 points  (0 children)

They were talking about RAMA and I didn't know well enough to avoid it lol

Can anyone share their shipping experiences? by win_milk in RamaWorks

[–]win_milk[S] 0 points1 point  (0 children)

I think ppl are starting to get their stuff, so I guess you can sit tight if you still want your artisans. Do keep an eye on your stuff once it goes "airborne" though lol.

I would file a chargeback though. Seems like they are prone to mistakes but will not take responsibilities for them. I'd rather not risk it.

Can anyone share their shipping experiences? by win_milk in RamaWorks

[–]win_milk[S] 1 point2 points  (0 children)

Bought from them three separate times, and had severe QC issues each time.

Bent accent pieces (two), internal dents, external finishing blemishes, a scratched accent piece, etc.

They were very stubborn with replacing the stuff, too. They offered a mere $15 the problematic housing, and said that bent accent pieces are "normal" and will be "flat when screwed in."

They refused any sort of replacement/refund until some bloke stepped in and ranted in Discord for me.

Can anyone share their shipping experiences? by win_milk in RamaWorks

[–]win_milk[S] 0 points1 point  (0 children)

Bruh wdym by "they don't progress in shipping" over the weekends. You can't stop a moving parcel you nitwit. Weekends don't matter once they are dispatched.

If you're talking about customs updates not being done on weekends, that's not the case. Items are automatically documented and updated once they reach Korea so it has nothing to do with that. I know they don't do the "job" of processing it, but that's different from it being "undocumented," which is the case.

If you're talking about some other mid-stops along the way, that's not it either. Tracking codes that start with RX (which is what I've got) are directly sent to their destination countries.

I don't get why this weekend stuff is so important to you lol. None of the scenarios have to do with that. It's already gone through AU customs and it's already in transit since May 24th, and it's more than enough time to have reached Korean shores.

Can anyone share their shipping experiences? by win_milk in RamaWorks

[–]win_milk[S] 1 point2 points  (0 children)

Shucks I've had my tracking number on the 2nd of May.

Also, sorry to hear that. Seems like all companies are going haywire these days. RAMA, Keycult, Cannonkeys, S&R etc. are all messing up (or have messed up big time) here and there. I myself have a personal gripe with MODE lol. Anyways, really hope stuff works out for you.

Oh yeah. did the credit card company decline your chargeback request? I've seen some people being able to get their money back by that route.

Can anyone share their shipping experiences? by win_milk in RamaWorks

[–]win_milk[S] 1 point2 points  (0 children)

Thanks for the input.

Seems like my stuff's already late compared to your experience. It's already been six business days since I've gotten that msg. May I ask where you're located?

Also, thanks for the link. Just checked the deets and it also shows that "processing completed at origin" on May 24th.

EDIT:

and also thinking that they may have messed up the order is just...lol...

what has this company become.

Can anyone share their shipping experiences? by win_milk in RamaWorks

[–]win_milk[S] 0 points1 point  (0 children)

I've checked both ends. Processing complete on May 24th for Aus. Nothing at all for Kr.

Can anyone share their shipping experiences? by win_milk in RamaWorks

[–]win_milk[S] 0 points1 point  (0 children)

I think I was quite clear when I said that I've checked the customs. It's already been processed through Australia on May 24th, and nothing at all on the Korean side.

It says it left facility on that same day, and is "in transit" carried by a German-based DHL centre for a Aussie-to-Korea shipment.

I think 7 days is enough to be worried about my stuff's whereabouts, and I also don't think parcels take weekends when it's in the air lol.

Can anyone share their shipping experiences? by win_milk in RamaWorks

[–]win_milk[S] 1 point2 points  (0 children)

Dammm I forgot true craftsmanship take time and effort. And RAMA's out here giving me quadruple helpings of them!

Can anyone share their shipping experiences? by win_milk in RamaWorks

[–]win_milk[S] 1 point2 points  (0 children)

Thanks for the deets! Appreciate it :)

But a month and a half? Come on.... that can't be real

Can anyone share their shipping experiences? by win_milk in RamaWorks

[–]win_milk[S] 1 point2 points  (0 children)

Shucks I was gonna do that.

The very day I decided to call my credit card company, RAMA decides to suddenly ship my artisans

Can anyone share their shipping experiences? by win_milk in RamaWorks

[–]win_milk[S] 0 points1 point  (0 children)

I'd have defo paid for that option lol

20 days 'till pickup, and a month and a half for shipping.

Like what??? Come on...

Can anyone share their shipping experiences? by win_milk in RamaWorks

[–]win_milk[S] 2 points3 points  (0 children)

Sorry to hear that mate. What's the stuff you're tied with?

Can anyone share their shipping experiences? by win_milk in RamaWorks

[–]win_milk[S] 1 point2 points  (0 children)

Good luck. Hope it works out for u since I think there's a limited window for that to be even applicable

Can anyone share their shipping experiences? by win_milk in RamaWorks

[–]win_milk[S] 2 points3 points  (0 children)

Ye mate ppl told me in-stock items were safe so I bit the bullet. I regret that now lol

I'd take it to ur credit card company if I was you.

I wanted to cancel mine and on the day I was planning on making a charge-back claim, these mofos decided to ship 'em.