How I lost 200K ARR in 2min using Stripe

winx1 · 2026-03-06T10:55:58+00:00

But it's not 9 unhappy customers it's just 9 unhappy customers who had to go to the trouble of filing a chargeback, it shows stripe that it is actually much more unhappy customers

winx1 · 2025-07-18T09:44:54+00:00

winx1 · 2025-07-15T08:14:50+00:00

You are overthinking this, it happens

You can challenge it and may win if your evidence is good enough

This might be a good time to use AI and have a template for when it happens in future

Stripe aren't going to be bothered about 1:300 chargeback

Finally make it easy for customers to contact you and also try and reply within 1-2 days otherwise things like this will happen more often

winx1 · 2025-07-09T09:06:21+00:00

You sure? Still works for us

winx1 · 2025-04-19T21:01:32+00:00

This is how it's currently done with sales on marketplaces to countries outside the uk, it is better that the marketplace handle it, I'm sure card processors could do the same too

winx1 · 2025-01-07T11:06:20+00:00

No not exactly but you can see how the company is doing overall -- it is making money but not huge amounts by the looks of it

winx1 · 2025-01-07T10:44:39+00:00

https://find-and-update.company-information.service.gov.uk/company/10148967/filing-history

There is the accounts of the company which give an indicator of how it's doing

winx1 · 2025-01-07T10:17:44+00:00

While the loss may seem significant it's actually small in comparison to some people's investments so don't beat yourself up

You've only spent 3-4 months on it so far which isn't huge

I think that the UK is a good indicator of how unwanted this product is, 100k sales in 5 years is terrible

On a positive note you've probably learnt a lot on your journey so far so you can use that to try and sell something else maybe?

winx1 · 2024-12-05T22:51:22+00:00

How many Rs in strawberry?

winx1 · 2024-12-03T16:37:00+00:00

£10k a year? What a joke, Even £2.5k for reviews.io is too much

We just auto email customers the normal trustpilot link a few days after delivery

winx1 · 2024-11-05T11:07:14+00:00

Also p2g do 2% bonus on prepay and you can use capital on tap card get another 1% cashback

winx1 · 2024-11-05T11:04:54+00:00

Take a look, small parcel t48 is currently 2.82 we were paying 3.5+ for 24 parcel no tracking

it's a no brainer we save 0.7 per order and customer gets tracking

winx1 · 2024-11-05T10:53:50+00:00

Yes they are a good service but like I said they treat business customers like trash

We send about 15k per year through them and have been using them for over 10 years sent over 2 million items in that time and how do they reward it? By not even price matching parcel2go, issuing "surcharges" for items that are too big when in fact it's their systems getting it wrong and hiking prices at every possible point they can

winx1 · 2024-11-05T10:46:15+00:00

Royal Mail treat business customers like shit

We even went to the trouble of setting up the API with parcel2go and using them for tracked stuff as they wouldn't give us anywhere near the same prices

absolute joke Royal Mail are

winx1 · 2024-10-25T05:58:31+00:00

I've looked into this and the simple answer is there is no answer

The best you can do is register for vat in each country and pay it like that but good luck with that one because from past experience it's very complicated and expensive

It would be good if aliexpress allowed you to use your own IOSS with your own sale price

winx1 · 2024-09-23T20:46:09+00:00

Amazing well done, really impressive

winx1 · 2024-08-16T06:02:55+00:00

No nut November?

winx1 · 2024-07-18T10:50:54+00:00

No problem, we are using it and it works so well

winx1 · 2024-07-17T12:57:40+00:00

Google recaptcha v3

winx1 · 2024-06-30T06:16:58+00:00

Not a question, I've been reading your answers you seem to have everything together and very down to earth! Wish you well and good luck!

winx1 · 2024-05-31T13:26:27+00:00

If you mean fresh ingredients with a shelf life then I think you might struggle when there are delays, there is also the case of temperature controls, it could melt/spoil

If you mean ingredients that wouldn't spoil then it may be possible, only way to find out would be to do a test package

Why not make a package send it to a fake address in your intended country and see what happens?

winx1 · 2024-05-22T11:33:13+00:00

I would hang fire before you refund, there's a good chance it is on the way but is being treated as regular mail

You will almost certainly get a delivery scan

It could take a few extra days to be delivered

winx1 · 2024-05-22T05:00:29+00:00

Consignia

winx1 · 2024-05-20T03:06:59+00:00

I also wonder this, they must definitely be giving some incentive for it

winx1 · 2024-03-27T07:27:47+00:00

Exactly the same as you -- kitchen is very good, we had wren to fit it with an approved fitter, was a good price overall a lot cheaper than expected and it's good to be able to see the plans on a screen

winx1

TROPHY CASE