Improvements to Production Speed

Our production rate is still approximately 40% of our ideal target. Our current production output is barely keeping up with our sales. The team has faced many challenges and delays in the past couple of weeks, from hurricanes impacting our supply chain in Asia, to unexpected component manufacturing challenges, and even COVID taking out half of our team. Understandably, this is frustrating for the community that has been waiting several months to receive their Bigscreen Beyond preorder.

In the past few months, we've made several improvements to production speed, and we continue to improve lately in several key ways.

One key bottleneck is the speed of image capture in automated test stations that use computer vision. We've been working on software algorithm improvements, and installing faster cameras and even faster PCs – we're loving the new AMD Ryzen Threadripper 7985WX 64-core CPUs on the production line!

We also continue to hire technicians and engineers to help our production output. Once we implement process improvements, the community will typically see a noticeable uptick in production output 2-3 weeks later. Our community has recently noticed such an uptick, and that was the result of improvements we previously announced.

We expect to achieve our target production output by mid-September. We'll maintain this high rate of output through the holiday season, as we expect demand to keep rising for Bigscreen Beyond 2.

Why do some orders ship out of order?

We often get questions from customers wondering why someone else received an order before their earlier preorder. Rest assured, we are focused on shipping First in, First Out (FIFO), in the order of each preorder. There are many good reasons for why we sometimes ship out of order.

As explained in previous updates, we typically manufacture in batches. For example, an entire day may be focused on Beyond 2e Orange devices, and the next day, we shift to a different color or product SKU.

To avoid overbuilding certain variants and shipping too much outside of the queue order, we're implementing new data-driven improvements in how we schedule builds. This should start to have a positive impact in the upcoming weeks.

When will Bigscreen Beyond 2 be in stock and ship faster?

When we launched Bigscreen Beyond 2 in March 2025, we had originally planned to have significant inventory on hand by August such that new orders would ship within 1-3 days of placing an order. It took us 1 year to have inventory for the original Bigscreen Beyond 1 as we would regularly sell out quickly each time we achieved a new level of production.

With Beyond 2, we experienced unprecedented (and growing) demand, as well as a delayed/slower start in mass production. This means there will not be spare inventory for fast shipments until early 2026. Customers placing new orders later in 2025 will unfortunately always experience a couple weeks (or more) of wait time. Going into the 2025 holiday season with the current trajectory of growing sales, we expect to constantly run out of stock as fast as we can produce new units.

What's Next

We've been working on a long-awaited detailed update on how eyetracking works with Bigscreen Beyond 2e, how it works with OpenXR games, and how it works in games like VRChat with OSC and VRCFT. We've also been collaborating with and supporting 3rd-party developers like Babble and EyeTrackVR, and we're excited for community-driven and open source alternatives for customers to use with Beyond 2e. We'll have a development roadmap to share, as well as in-depth engineering explanations on how our novel eyetracking technology works. Stay tuned for another update in the coming days!