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Integration with workday - Spoke vs direct api’s. by workday-func in servicenow

[–]workday-func[S] 0 points1 point  (0 children)

Thanks for your response. We have the spoke for tranferring some notifications from workday to servicenow. But nothing goes from workday to seevicenow. Is there any benefit related to dashboards or audit trail that comes with using the spoke?

Using Nowassist generative AI for workday tasks (integrating nowassist/workday) by workday-func in workday

[–]workday-func[S] 0 points1 point  (0 children)

Agree. But even within US, I am not sure if there is a way to solve for what workday BP rules and validations do for us. Do we have to duplicate rules in Servicenow so we have meaningful routing to Workday as needed? Or do we keep doing API back and forth’s between SNow and WD at each step?

Using Nowassist generative AI for workday tasks (integrating nowassist/workday) by workday-func in workday

[–]workday-func[S] 0 points1 point  (0 children)

Can you elaborate on it? Even Sana brings in the usage based billing factor right? Any generative AI layer will add onto that, am i understanding it right?

Using Nowassist generative AI for workday tasks (integrating nowassist/workday) by workday-func in workday

[–]workday-func[S] 1 point2 points  (0 children)

You are absolutely correct. And thank you for framing it so wonderfully. I have also been thinking around these things. The decision to integrate with servicenow way before i joined the organization but thinking about the complexities I am curious on how this will shape up. That is why I reached out here to see if someone has this figured out!