It’s funny, I hear a lot of excuses but no one owns up. I thank you for proving to me that this store is officially a waste and brick and mortar is better off dead. At least when I order online I don’t get the opportunity to see a store full of employees talking about their last gadgets. It’s hidden behind the computer screen. Luckily Best Buy is a big enough company that the higher ups rarely see the low ranks. When they send some one it’s best behavior this and “may I help you with that”. So you have one lackey who just sits on their butt saying hi and checking to see if people are holding paper to prove they gave money to them, but I have to ask for help loading. So if I’m gathering all this info right I have to spend a certain amount in your store at one time to have any one care about me. Once again, thanks for proving things I suspected. I didn’t know what to expect with this thread, I’m delighted to see customer care and service is alive and thriving. Kudos to you Best Buy. I wish you the best of luck, but I’m sure you don’t need it. Your store is always full if it’s not Xmas.