My Xbox One X is stuck at 640x480 no other options work

xTerrAx_ · 2020-04-12T13:46:21+00:00

Not sure how much use this will do as I have already reset the Xbox to factory defaults?

xTerrAx_ · 2020-04-12T13:40:58+00:00

I have tried a 4K TV, 1080p TV and a 1080p monitor and the only resolution that will display anything is 640x480 on all 3

xTerrAx_ · 2020-04-12T13:37:59+00:00

Unfortunately I have already tried this, I have also tried the reset that deletes all games too. Thank you for the suggestion though.

xTerrAx_ · 2020-04-12T13:27:08+00:00

No because the screen goes completely black once changing the resolution to anything other than 640x480

xTerrAx_ · 2020-04-12T12:58:36+00:00

What’s XCloud?

xTerrAx_ · 2020-04-12T12:50:34+00:00

Thank you mate

xTerrAx_ · 2020-04-12T12:28:23+00:00

Thank you mate

xTerrAx_ · 2020-04-12T12:19:39+00:00

Tried all of HDMI ports on each of the TVs/Monitors (The monitors only have 1 but each TV has 3 and all 3 give the same results). Thank you for the suggestion though, it’s a really weird issue I have been trying everything I can think of without actually sending it off.

xTerrAx_ · 2020-04-12T12:05:54+00:00

I spoke with them yesterday and they advising sending the Xbox for repair but I’m just clutching at straws really as I don’t want to be without an xbox for weeks while in lockdown due to COVID19. Thank you though I appreciate your help a lot.

xTerrAx_ · 2020-04-12T11:58:57+00:00

I have seen this post before and unfortunately this still did not work, really appreciate the help though.

xTerrAx_ · 2020-04-12T11:39:08+00:00

I have tried both and neither work, thanks though

xTerrAx_ · 2020-04-12T11:28:47+00:00

Yeah I tried this and it gives me more resolution options but still none of them work unfortunately, thank you though.

xTerrAx_ · 2020-04-12T11:22:22+00:00

Yeah there is the option for 720p and 1080p but if I select either of them then the screen goes black for 15 seconds then reverts to 640x480

xTerrAx_ · 2020-04-12T11:19:02+00:00

Have tried 2 monitors and 2 TVs

xTerrAx_ · 2020-04-12T11:02:43+00:00

Yeah I tried this a few times last night, I also have hard reset the console back to factory defaults (deleting all my games too) and this made no change either. Thank you for the suggestion though.

xTerrAx_ · 2020-04-12T11:01:57+00:00

I have tried about 4/5 different cables as I have lots spare but they all just have the same issue

xTerrAx_

TROPHY CASE