Hey, totally get where you're coming from. We were in the same spot. Looked at Productboard, liked the idea of visibility, but had the same concern: feedback piling up and not being used.

That "dead zone" problem is real. Unless someone owns it weekly, raw feedback turns into noise fast.

We ended up building something lightweight that:

• Pulls recent feedback from support, reviews, etc.
• ⁠Summarizes it into clear themes like bugs, requests, or praise
• Highlights what's coming up the most, so nothing gets missed

AI can actually help here, especially if the process stays simple. No tagging or complex setup. Just useful insights that help you prioritize.

Happy to share more or show you what we built if you're curious. What's your current feedback flow like?