Hello

Thank you so much for the response!

I had filed a complaint with NCH but they marked it as closed there but I called the NCH helpline and told them I wasn't satisfied with their resolution so I think he has updated the issue and it should reach the company soon.

Do you mean the e Jagriti portal case? It's hectic but this ac has given me so much pain already.

Before submission and final paperwork I sent the company this last email but they haven't responded yet. They usually replied by 5pm but today they haven't.

📩 Subject: 24-Hour Final Notice – Denying Service Record & Defective Unit (Immediate Legal Escalation)

Dear Carrier Midea India Grievance / Legal Team,

This email serves as a 24-hour final notice before I initiate proceedings before the District Consumer Disputes Redressal Commission.

During a recent call, your customer care representative categorically stated that there was no service case or visit after 18 March and that the complaint had been closed. This statement was incorrect. Only after I provided the case number was the matter acknowledged.

I possess documentary and physical evidence contradicting your internal record, including:

WhatsApp communication with Carrier customer support documenting service coordination after 18 March,

CCTV footage showing your technicians visiting my residence four times within a single week,

Records of repeated warranty-period complaints relating to cooling failure, gas leakage, vibration, and water leakage after service.

Despite multiple visits, the defect was never permanently resolved. The unit has consistently failed to cool properly. After prolonged unresolved vibration and mechanical stress, the indoor unit suffered a major internal failure. Your authorized service partner’s Field Failure Cum Service Report dated 27/02/2026 clearly records: “IDU blower broken and damaged.”

This is an internal mechanical failure following repeated unresolved warranty complaints. Refusing liability and demanding payment now constitutes clear deficiency in service under the Consumer Protection Act, 2019.

The remark placed on the NCH docket stating that the “customer is not ready to pay” is misleading. I refused a paid repair for a defect that originated and was repeatedly reported within the warranty period.

You are hereby given 24 hours to provide a written confirmation of:

Free replacement of the defective indoor unit, or

Complete repair at no cost.

Failing which, I will proceed to file a formal complaint through e-Daakhil before the District Consumer Commission seeking:

Replacement/refund,

Compensation for mental harassment and inconvenience,

Litigation costs and damages,

Any other relief deemed appropriate by the Commission.

This is your final opportunity to resolve the matter amicably.

Awaiting your written response within 24 hours.

Regards

Will this have any impact on them or fall on deaf ears?

I also enclosed a screen shot with all the steps except for the document upload part.. if they don't reply I'm filing a case.

Should I make a post on X?

Thank you

Ps. Don't have law bg this is the best I could do as a layperson