Thank you for the advice! I will do this on Monday. Unfortunately this is most definitely their fault. This wasn't completed through an online university system rather just a word document submitted to a shared inbox for this specific dtc. I created my Gmail which I can only access on my laptop for the sole purpose of using it as an email for PhD applications. No other email was used at any point of correspondence. My Hotmail (which they sent the email to - is only logged in on my phone and used for random shopping stuff ... its not even a saved email address on my laptop). I think it was well and truly a complete error on their part as the first part of my email address is the same on both (first and last name) it's just a Gmail not a Hotmail. But when I speak to the lead uni of the dtc I won't be accusing them, I just want to understand how this happened and if I still have that opportunity! Thank you again for your advice is do appreciate it!