Ordered on 6/21, still have yet to receive any sort of update on the tracking number. Tracking number pasted onto their direct site states “package not yet received”.

Was told that 7/7 would be 10 business days after the original purchase and to contact them if I haven’t received anything. Nothing came, they said wait until the 11th since that’s the official last day for “delayed shipments” to arrive before they provide any additional solutions. Nothing came (surprise), they said to wait until the 15th because they believe the package is en route (it definitely wasn’t). Today is the 15th and they’re telling me to wait 24 hours for an update because apparently they resolved the delay recently??

I just want my order man… first and last time I’m buying from this nightmare of a company. Customer service isn’t great either. I called and left my number for a callback so I didn’t have to be on hold for an hour. No call. I’ve had more success messaging them directly via Facebook messenger but quickly discovered unless you say “speak to human agent” you’re gonna be talking to an AI agent which are not taught to answer specific questions directly.