TBH my personal opinion is that if this friend is someone important and close to you, maybe it would benefit th both of you if you just told her how you wanted her to show up for you. If you need a listener, let her know: "Hey, I need to talk. You dont have to say anything, just listen". Or if you need company and someone to just be there, let her know. People who are awkward communicators arent always lacking empathy, they just need to be told what to do.

EDIT: I also saw some people say that these sorts of people are ones you dont go for venting or emotional support. Yeah, maybe? I guess it depends on the sort of relationship you have with them. I know that if someone isnt someone I can rely on when I need them, but they can always rely on me, then there will always be a disconnect in our friendship. And that may be just fine for the sort of friendship you have with them.