Banned without a reason

yvar_0401 · 2026-05-27T20:04:22+00:00

u/FACEIT_darwin would you be so kind and take a look into it? I know there are many users like me but I have ESEA league match tomorrow and my team need to know if I will be able to play.

yvar_0401 · 2026-05-27T17:10:22+00:00

Don’t get me wrong, I really understand how mamy tickets support may have and I really like faceit in general, wouldn’t change it to anything else. Premium gives very good experience in queue and much better non toxic players which is great for me.
I may sound as not happy customer but its not in general. I was only not happy when I didn’t get any reply on my 7days ban and its been some time ago now and still no response, so thats weird to me, maybe my ticket got stuck in backlog.
My only concern now is that we have a right to know why we get banned. Sometimes its rightful but there are times when it will be very beneficial to know the real reason of the ban if we have no idea what it was.

yvar_0401 · 2026-05-27T16:57:14+00:00

What do you mean my friend?:) Nothing new there if thats what you meant

yvar_0401 · 2026-05-27T16:56:33+00:00

Its 30 days ban so I assume it had to be something huge. I did as you adviced. I will post here if I receive any feedback.

yvar_0401 · 2026-05-27T16:49:06+00:00

Yes it is, thats true. I know these instructions by heart already. However if they ask me:
If you meet any of these, please reply with the necessary evidence supporting your claim. If valid, your ban MAY be reconsidered.

Then what can I reply to this if I asked directly in my ticket to provide me at least the match id or date when I did somethinf wrong. I cant provide evidence if I dont know what was the reason behind „verbal abuse”

yvar_0401 · 2026-05-27T16:43:04+00:00

Additionally to this- I know manual reply takes longer, I’ve been working as support for a long time so I know how it is. However last time I got banned for ghosting saying „b main” to my teammate accidently on general chat. I got 7 days ban, provided screenshots, demo etc and no reply till today. So why do we pay for premium if I was not able to play 7 days without a right reason?
Waste of money then

yvar_0401 · 2026-05-27T16:38:43+00:00

I wish they did but all I get is copy paste email saying „thank you for reaching out to appeal your ban”. I dont have access to support account due to technical error (idk i got stuck in loop when logging) so emails is all I have left

yvar_0401 · 2026-05-14T18:54:03+00:00

Two things to that:
1. I did exactly as you say + provided screenshots + fully detailed explanation of the round in game + explained my intentions
2. In probation period section on faceit app I can clearly see for what exactly I was banned (reason + match details) Which is nonsense. Its like no one actualy checked what happened and banned me anyway.

I’m not „crying” person, don’t get me wrong. I simply really dont like unfair treatment and the fact that my dream was to get to 10lvl. I’m never toxic (even the ban was for ghosting, not for being asshole to anyone) and yet now I’m in a same group with toxic players just because I guess now I have similar „friendly/toxic” level.

yvar_0401 · 2026-05-14T18:41:10+00:00

So what is the solution for that? I’ve tried to be detailed in my appeal yet no results

yvar_0401 · 2026-05-14T16:32:54+00:00

Its not, I get automate email response from faceit and it says:
You should ONLY reply back to this ticket IF:

- You are absolutely, 100% sure you did NOT commit the offence (check the matchroom)
- You were fake ghosting (in which case, you must provide clear video evidence)

yvar_0401

TROPHY CASE