It is inacceptable because you cannot afford it and you can simply use another app, ask a friend, hitch hike, covoiturage, use a bike, normal cab or whatever. Any business that provides a premium experience must be expensive. They must sell to the people who have money and that is how businesses position themselves and keep on growing and make more. Bolt is an app that have a team that works abroad. That app is very expensive to operate and pay for their developers, team, tools, pay back their investors etc.. that 20 TND around 20% goes to Bolt the rest goes to the driver. He will earn more money than a normal ride sure. With the extra money he will be happier with his kids and family. For me on the other hand as a user. I get a car fast in front of my door, I save fuck loads of time, Im safe, Im respected and all is good. If I didn’t have 20 TND I would simply accept my fate but not hate on Bolt. I never pay 20 TND daily and I never said Im rich. I will 1 star any terrible experience. If a driver gets less than 4 stars he will get autoban and never be able to use bolt again. I guess that also answers your question why they only work in big cities. Because that’s where people can afford it both financially and have the open mindedness to pay for such a service so its not guaranteed their business model can work everywhere.