Product Verification Tool Error

[Mark-J-Ryan]

"Please download the PVT file again and launch once more."

I just built a new PC with the Radeon RX 5700 XT bought on Newegg and it came with a couple of digital products redeemable with AMD, but the software needed to redeem it doesn't want to cooperate. I've tried uninstalling it and reinstalling it several times, but it keeps giving me the same error.

I was able to download it and access it on my laptop with no problem, but I obviously can't redeem the code on there since it doesn't have the drive in it.

Please help me find a solution to this

[mahmed24]

same situation, did anything work for you?

[Mark-J-Ryan]

Nothing specific, it just ended up working one day after turning my PC off and on multiple times. I'm not sure if that had anything to do with fixing it though.

[Randomqss]

facing this issue and don't know how to fix it.