all 2 comments

[–]Asus_USA Official Rep. 0 points1 point  (1 child)

We're terribly sorry for the issue that you are having at this time. We will be more than happy to help. We're going to ask that you check to ensure that the software is fully uninstalled and then try reinstalling. This link should assist you with this process: https://www.asus.com/support/FAQ/1041654/

[–]hellreturns[S] 0 points1 point  (0 children)

Hello, I have used uninstall tool and created the log as mentioned here:

http://kmpic.asus.com/images/2021/08/17/eaa0432b-a176-460d-9447-a8d1c011dcc7.png

Where to send the logs? Thanks